Senior Customer Success Operations Manager, Maze

Total funding: $57.5m

• To help our team do their best work, we provide a non-windows computer and funds to get setup. As computing requirements vary from team to team, the best option is according to personal and team preferences
• Fund to get everything you need for you rhome office set up
• Every month, each amazing will be given 500 bonusly points (converts to around $70) that they can give to other amazings to recognize them for teamwork, dedication and helpfulness. You can use the points you receive from your colleagues to redeem products on Amazon, cash out on Paypal, donate to non-profits and many more options (depending on what country you're based)
• Referral bonus: What's better than working with people you trust? If you know someone who you trust to do a great job for one of the open positions at Maze, we want to know about them. This will help Maze build a great product, create a great culture, and make sure every a-maze-ing is, well, amazing. So, if hired, on their 6 months anniversary you will receive a $1000 bonus for full time team member recruits or $500 for part time team member recruits (that are not fixed term i.e. have no set end date)
• Company off-site: Our teams gather in person 1-2 times per year to collaborate together, generate deeper bonds, and get some face-to-face time in. These events may be smaller team meetups or larger department gathering depending on the objective of the off-site. In the past we have also done company wide retreats, but we are currently putting more focus on the department/team events. 100% of airfare, accommodation, meals are paid by Maze plus you get an activity fund to have some fun
• All team members are able to book drop-in sessions and therapy courses with mental health professionals via Oliva
• Team members have access to free virtual wellness sessions and self-guided resources such as Yoga, exercise classes, bed time stories, meditation resources, and more. Plus a library of resource clips on managing things like anxiety, stress, burnout, parenting, and more
• Learning and Development Stipend to pay for all of your professional development needs
• ThanksBen Pers at Work

• Build fast: With speed comes faster learnings. We believe in continuous improvements so that our users get more value faster and we can learn rapidly
• Beautiful always: We’re a design-led company and believe in the power of beautiful design to drive business growth, user satisfaction and ultimately to change the world
• Iterate everything: Everything we do at Maze is an iteration to the next step. We don’t strive for immediate perfection but rather take an experimental approach to everything we do
• Informed by data: We believe in the power of data. And this is why we use data as the basis of our decision-making—but we also believe in going with your gut feeling from time to time. We’re human after all
• Embrace vulnerability: We believe that improving anything starts with the ability to listen to others. Feedback — both internal and external — is vital to everything we do
• Human design: We always consider the human on the other side of every interaction: when we design experiences, develop our product, create marketing materials, or walk you through our product