Senior Product Manager, Invoca
Integrations
$117-160k
+ Stock options & bonus potential
More information about location
AI-powered conversation intelligence platform
Open for applications
AI-powered conversation intelligence platform
201-500 employees
Open for applications
$117-160k
+ Stock options & bonus potential
More information about location
201-500 employees
Company mission
To enable revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Role
Who you are
- To be successful, you are passionate about understanding business challenges, discovering opportunities, collaborating with engineers to devise innovative solutions, honing your technical skills, and don’t mind reading through API documentation every now and then
- You thrive in a dynamic environment while working to build the best product experience for our customers
- At least 5 years experience in SaaS B2B Product Management
- Comfortable working with a UX team to devise not only good design, but intuitive user experiences
- Exposure to working with enterprise customers with a track record of navigating their complex systems, high security and privacy standards, multiple decision makers, and expectations around customization and service
- Well versed in agile methodologies and tools and experience working in an agile environment
- Clear, structured thinking as well as effective communication skills, both written and verbal
- A combination of business acumen and technical aptitude
- Knowledge of APIs, webhooks, and SFTP / S3 data transfers. Some JavaScript knowledge is a plus
- Deep familiarity with the marketing technology landscape
- Excellent organizational and analytical skills, with proven ability to deal with ambiguity and succeed
- Demonstrated skills in gathering detailed requirements, identifying problems that are valuable to solve, evaluating risks, and presenting to different stakeholders
- You are empathetic to individual customers’ needs and can also balance those against broader prioritization needs
What the job involves
- We seek a talented and experienced Senior Product Manager to help prioritize new integrations and enhancements to existing integrations that will help our customers drive more revenue
- Integrations with other technologies play a key role in delivering customer value and Invoca has strong partnerships with companies like Adobe, Meta, Google, and Salesforce
- Building on our powerful integration tools and strategic partnerships, the candidate will be responsible for discovering, defining and delivering the integrations and use cases that will drive customer success
- Working closely with colleagues in Marketing, Sales, Partnerships, and Customer Success, you will contribute to all stages of the product lifecycle including: product ideation, prioritization, creation, enablement, adoption, and monetization strategies
- Help to define our integration strategy and craft your team’s roadmap, with a focus on delivering high-value integrations
- Become an authority on Invoca integrations and tools, including webhooks, APIs and data transfers
- Enhance Invoca’s integration tools, which make it easy and scalable to share our valuable call and conversation data with other solutions
- Engage directly with customers to understand their needs, gather feedback, and identify opportunities to enhance product features and improve user experience
- Prioritize stories and features, build consensus and coordinate product development with engineering
- Facilitate communication throughout the development process between a variety of internal teams including: engineering, customer success, marketing, sales and executives
- Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
- Manage the relationship with our Salesforce developer consultants to define and explain enhancements for our managed package that is available in the Salesforce AppExchange
- Keep pace with changes in the privacy landscape, including country and state-specific privacy policies and security features introduced by browsers
- Manage and run beta testing and other release tests as necessary on integrations, and serve as the primary point of contact regarding integration-related inquiries, issues, and escalations, providing timely resolutions and guidance
- Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in integrations
- Develop and deliver training materials and resources to educate internal go to market teams on integration best practices and platform features
- Understand Invoca’s strategic and competitive positioning, and work to define and deliver the best solutions to craft, and improve our industry-leading position
- Contribute to continuous improvement in a constantly changing environment where the process is fluid and we are open to finding new, creative and unique solutions that make work more rewarding and productive
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
Through funding raised from several investment organisations, including Silver Lake Waterman and Kingfisher Investment Advisors, the startup has now been branded a Unicorn and is in a prime spot for further growth. Its priority has been to invest in product innovation through both organic development and acquisitions. Also, its recent arrival on Google Cloud Marketplace marks a milestone in the company's growing collaboration with Google, allowing joint customers to power more effective media strategies even more easily as they strive for revenue growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Paid Time Off - 20 days off for all full-time employees, plus 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more
- Medical, Dental and Vision Coverage
- Mental Well-being & Employee Assistance Program
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical) - an additional week of PTO along with a bonus after seven years of service
- Wellness Subsidy - for gym membership, fitness classes, etc.
Company values
- Figure it out - We take pride in a FIGURE IT OUT attitude that gives us the freedom to blaze our own trails, roll up our sleeves and get the job done. Taking ownership of our work allows us to move fast, learn new things and then step back, relish in a job well done, and say “yeah, I did that”
- Light the customer’s way - Our desire to LIGHT THE CUSTOMER’S WAY drives everything we do. Companies buy our technology to drive business results. We prioritize their success objectives and through the right mix of focused listening, leadership guidance, and state of the art technology we help our customers get the highest value from our partnership
- Continuous improvement - We say “good enough” as often as we say “give up,” which is to say, never. That’s because Invocans are obsessed with CONTINUOUS IMPROVEMENT. We’re rebels with a cause and that cause is challenging the status quo every day to develop new and innovative solutions that make our jobs easier, our products better, and our customers more successful
- Help each other thrive - What keeps it all together is ensuring we HELP EACH OTHER THRIVE. This enables us to create an inclusive and egoless culture that allows us to build value for both our customers and our people. Hearing a variety of voices that come from people with diverse backgrounds and beliefs not only makes it a safe and comfortable place to work, it also drives a level of innovation that could never come from homogeneity; we call it “project us”
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Colin Kelley
(Co-Founder & CTO)Previously worked as the CTO at CallWave and as a Software Architect at Unisys / Pulsepoint.
Rob Duva
(Co-Founder)Co-Founder of Fin & Field. Previously worked at CallWave in multiple roles, including Senior Product Manager and the Director of Customer Acquisitions.
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