Senior Product Manager, Invoca
Integrations
$117-160k
+ Stock options & bonus potential
More information about location
Conversation analytics software to grow revenue
Job no longer available
Conversation analytics software to grow revenue
201-500 employees
Job no longer available
$117-160k
+ Stock options & bonus potential
More information about location
201-500 employees
Company mission
To enable revenue team to connect paid media investments to business outcomes, improve digital engagement, and convert more leads into sales.
Role
Who you are
- To be successful, you are passionate about understanding business challenges, discovering opportunities, collaborating with engineers to devise innovative solutions, honing your technical skills, and don’t mind reading through API documentation every now and then
- You thrive in a dynamic environment while working to build the best product experience for our customers
- At least 5 years experience in SaaS B2B Product Management
- Comfortable working with a UX team to devise not only good design, but intuitive user experiences
- Exposure to working with enterprise customers with a track record of navigating their complex systems, high security and privacy standards, multiple decision makers, and expectations around customization and service
- Well versed in agile methodologies and tools and experience working in an agile environment
- Clear, structured thinking as well as effective communication skills, both written and verbal
- A combination of business acumen and technical aptitude
- Knowledge of APIs, webhooks, and SFTP / S3 data transfers. Some JavaScript knowledge is a plus
- Deep familiarity with the marketing technology landscape
- Excellent organizational and analytical skills, with proven ability to deal with ambiguity and succeed
- Demonstrated skills in gathering detailed requirements, identifying problems that are valuable to solve, evaluating risks, and presenting to different stakeholders
- You are empathetic to individual customers’ needs and can also balance those against broader prioritization needs
What the job involves
- We seek a talented and experienced Senior Product Manager to help prioritize new integrations and enhancements to existing integrations that will help our customers drive more revenue
- Integrations with other technologies play a key role in delivering customer value and Invoca has strong partnerships with companies like Adobe, Meta, Google, and Salesforce
- Building on our powerful integration tools and strategic partnerships, the candidate will be responsible for discovering, defining and delivering the integrations and use cases that will drive customer success
- Working closely with colleagues in Marketing, Sales, Partnerships, and Customer Success, you will contribute to all stages of the product lifecycle including: product ideation, prioritization, creation, enablement, adoption, and monetization strategies
- Help to define our integration strategy and craft your team’s roadmap, with a focus on delivering high-value integrations
- Become an authority on Invoca integrations and tools, including webhooks, APIs and data transfers
- Enhance Invoca’s integration tools, which make it easy and scalable to share our valuable call and conversation data with other solutions
- Engage directly with customers to understand their needs, gather feedback, and identify opportunities to enhance product features and improve user experience
- Prioritize stories and features, build consensus and coordinate product development with engineering
- Facilitate communication throughout the development process between a variety of internal teams including: engineering, customer success, marketing, sales and executives
- Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
- Manage the relationship with our Salesforce developer consultants to define and explain enhancements for our managed package that is available in the Salesforce AppExchange
- Keep pace with changes in the privacy landscape, including country and state-specific privacy policies and security features introduced by browsers
- Manage and run beta testing and other release tests as necessary on integrations, and serve as the primary point of contact regarding integration-related inquiries, issues, and escalations, providing timely resolutions and guidance
- Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in integrations
- Develop and deliver training materials and resources to educate internal go to market teams on integration best practices and platform features
- Understand Invoca’s strategic and competitive positioning, and work to define and deliver the best solutions to craft, and improve our industry-leading position
- Contribute to continuous improvement in a constantly changing environment where the process is fluid and we are open to finding new, creative and unique solutions that make work more rewarding and productive
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
More recently, Invoca has expanded its AI-powered revenue exeuction platform with a new no-code integrations for LinkedIn Ads and Reddit Ads, buiulding on existing support from platforms such as Facebook, Instragram, TikTok, Snapchat, and Pinterest. These additions allow marketers to directly connect social ad spend to phone calls, conversations and revenue. As pressure mounts on marketing teams to provide business impact beyond clicks and impressions, this expanded social advertising ecosystem strengthens Invoca's position as a leader in conversation intelligence and performance-driven marketing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Flexible Time Off: We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Healthcare: Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
- Mental Well-being & Employee Assistance Program: Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkplaceOptions program.
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical): We thank our long-term team members with a bonus after seven years of service.
- Wellness Subsidy: In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Gregg Johnson
(CEO)Prior to joining Invoca in 2016, Gregg spent nearly 10 years at Salesforce, while there, he held a number of roles, including VP of Product Management (Chatter) and SVP of Product Management (Marketing Cloud). He also worked as a COnsultant at Boston Consulting Group and as a Sales/Marketing Manager at Ullink.
Peter Isaacson
(CMO)Peter is also an Advisor at Folloze and ClickZ.com as well as a Contributor to Forbes Communication Council and a Member at Revenue Collective. Previously, he was the CMO at Replicant, Demandbase, and Castlight Health. He also spent nearly 14 years at Adobe Systems, working as a Senior Director of Brand Marketing, VP of WW Field Marketing, and VP of WW Education Vertical Business.
Teresa Dietrich
(CTO)Prior to joining Invoca in 2024, Teresa was the Chief Product & Technology/Community Officer at Stack Overflow. She also served as the GLobal Head of Product & Engineering at McKinsey New Ventures and as CTO at Namely.
Michael DiFilippo
(CFO)Prior to joining Inovca in 2019, Michael was the CFO & Chief Administrative Officer at AppDirector. He also served as a VP/Division CFO (SaaS Division) at Citrix.
Ben Sullivan
(CRO)Ben joined Invoca in 2017 as a Senior VP of Sales, moving into the role of Executive VP of Sales in 2021 and CRO in 2025. Prior to Invoca, he spent 8 years at ON24 as a VP of Strategic Alliances & Business Development and VP of Worldwide Sales.
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