Manager of Sales Development, Ada
CA$128-185k
+ Stock option plan
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
CA$128-185k
+ Stock option plan
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- Leadership and Motivation: Strong ability to lead, inspire, and motivate a team to achieve and exceed targets
- Analytical Skills: Proficiency in analyzing data and metrics to make informed decisions and improve processes
- Communication: Excellent verbal and written communication skills for clear and persuasive messaging
- Sales Acumen: Deep understanding of sales processes, techniques, and tools
- Adaptability: Ability to adapt to changing market conditions and company goals
- Problem-Solving: Strong problem-solving skills to address challenges and implement effective solutions
- Time Management: Efficiently manage time and prioritize tasks for themselves and their team
What the job involves
- As an Manager, Sales Development, you'll play a crucial role in both driving our sales pipeline and leading a team of 4 SDR’s. You'll be responsible for managing outcomes, coaching your team, and adapting to a dynamic environment
- Your role involves motivating your team to achieve clear, ambitious targets and performance metrics, while also providing guidance and developing sales strategies. For the first year, you will be both a hands-on team player and a coach, leading by example
- Team Leadership and Management:
- Hire, train, and develop SDRs & BDRs to ensure they are skilled and knowledgeable, and consistently motivated
- Set clear goals, KPIs, and performance metrics for the team, focusing on both inbound leads and future outbound strategies
- Monitor and analyze team performance, providing regular feedback and coaching
- Foster a positive and motivating work environment to maintain high morale and productivity
- Set career development/arc of team members for future growth
- Enhance team skills and strengthen cross-collaboration
- Sales Strategy and Execution:
- Develop and implement effective outreach strategies and sales scripts and demos
- Collaborate closely with the marketing and sales teams to ensure cohesive messaging and target alignment
- Oversee the use of sales tools and technologies, ensuring efficient workflows and processes
- Technical - teach and deliver ‘Gold Demo’ to customers while also gathering business requirements on initial customer conversations
- Own AI Agent experience on Ada Website and f/u with leads
- Lead Generation and Qualification:
- Ensure SDRs are effectively prospecting and qualifying leads according to company criteria
- Monitor lead generation activities, adjusting strategies based on market feedback and performance data
- Reporting and Analysis:
- Track and report on key metrics, such as lead conversion rates, appointment setting, and pipeline growth
- Analyze data to identify trends, challenges, and opportunities for improvement
- Provide regular reports and insights to senior management
- Accountabilities/Measurements:
- Improved average speed to respond to customer requests for demos (responses within 1 hour)
- Improved conversion rates of MQL to S1 Q0Q
- Improving overall customer experience rating
- Meet or exceed Outbound/Inbound S1 targets (individual/team) - Align team as needed
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company values
- Authenticity
- Courage
- Empathy
- Simplicity
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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