Principal Solutions Engineer, Cresta
+ Equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 7+ years of experience in a customer facing role, and 1-3 years of experience in a technical pre-sales role selling to large enterprises
- Hands on experience of working with Conversational AI
- Highly organized
- Impeccable work ethic
- Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
- Energy, enthusiasm and thoughtfulness in everything you doLearn new technology quickly and find it easy to explain technological solutions in terms of business value
- Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure
- Knowledge of Salesforce.com, contact center technologies a plus
- You embody our core values
What the job involves
- As a Principal Solutions Engineer you will partner with a Sales Director to showcase the power of Cresta to potential customers.
- In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements.
- You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle.
- You also will act as liaison between sales, the customer and Cresta’s technical teams
- Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
- Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing
- Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
- Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
- Drive adoption during proof of values by training individual managers and users on the Cresta solution
- Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
- Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
- Run ROI workshops to translate our solution into a financial business case proposal
- Provide feedback to product management about the successes and failures in the field
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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