Customer Support Specialist, Pulley

$40-60k

+ Equity

Junior and Mid level

Remote from US

Equity information platform for startups

Open for applications

Equity information platform for startups

21-100 employees

FintechB2BInvestingFinancial ServicesSaaS

Open for applications

$40-60k

+ Equity

Junior and Mid level

Remote from US

21-100 employees

FintechB2BInvestingFinancial ServicesSaaS

Company mission

To make it easier for anyone to start a company.

Job

Company

Role

Who you are

We're seeking a Customer Support Specialist who can confidently handle complex financial and equity-related inquiries while delivering exceptional customer experiences
The ideal candidate combines technical aptitude with strong communication skills, able to simplify complex cap table and equity concepts for founders and startup teams
2+ years of experience working in customer support
Feel confident working with tickets that deal with financial issues, equity, and cap table management systems, or other problems of a fairly technical nature
Ability to communicate technical issues in a simple, user-friendly manner
Passionate about delivering a positive customer experience
Empathy and tact when working with customer issues under pressure

What the job involves

Effectively and efficiently resolve customer inquiries via email, phone, and chat
Create well-articulated, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to share with the rest of the team
Identify, reproduce, and report bugs for the engineering and product team
Understand and respond to support metrics and drives for improvement
Document and create assets to support the customer’s understanding of the product

Our take

Due to startups raising funding in multiple stages, calculating the ownership breakdown as the business evolves can be difficult. Pulley hopes to make that process less opaque with cap-table management and scenario-modelling tools that provide founders with employee and investor equity information.

The platform enables startups to model dilution in future rounds, helps employees understand the value of their equity as the company grows, and makes maintaining equity plans faster and easier.

Based on the costs to manage cap tables and the potential opportunity lost due to companies staying private for longer periods, the market Pulley operates in is worth up to $10 billion. Competition comes from Carta and Morgan Stanley's Shareworks.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Jul 2022

$40m

SERIES B

Oct 2020

$10m

SERIES A

Total funding: $50.2m

Company benefits

Generous health insurance
Unlimited vacations
Commuting & food

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Yin Wu

(Founder)

Computer Science BS from Stanford. Former software engineer at Microsoft and founder of several computer technology start-ups.

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