Technical Project Manager, Kasisto

• At least 5 years of hands-on experience in project management, preferably in the financial services industry
• Experience implementing customer service automation, preferably solutions incorporating AI and ideally agentic AI
• Working knowledge of the regulatory, security, and governance needs of financial institutions
• Strong ability to communicate clearly with technical and non-technical stakeholders from the trenches to the C-suite
• General knowledge of Java or Python sufficient for building, enhancing, and debugging proprietary tools
• Comfortable with solving problems in a complex and ambiguous context
• Willingness to “wear many hats” and “roll up your sleeves” as is common in a fast-paced, nimble company such as ours
• Bachelor’s degree in Computer Science, Engineering, or a related field

Desirable

• Kasisto is seeking a skilled and versatile Technical Project Manager to work with customers on the implementation of agentic applications for financial services
• This role will include extensive customer communications as well as development of tools to accelerate implementation and integration with customer systems as part of the end-to-end production solution
• Coordinate project activities from initial customer kick-off through successful production go-live and beyond
• Act as the primary liaison between the customer and Kasisto
• Participate in the discovery process with customers to capture their technical requirements and business objectives
• Identify project risks and mitigation options
• Drive consensus with the customer on project plans and timeframe
• Participate in project-specific development activities, either as the primary developer or contributing to a team effort
• Assist with validation of the complete solution in development, staging, and production environments
• Monitor and optimize deployments in response to evolving business needs
• Create and maintain the documentation archive specific to each implementation