Senior Manager of HR Operations, ServiceTitan
CA$137.4-206k
+ Annual bonus + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
CA$137.4-206k
+ Annual bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 5-10 years of experience in HR/People Operations and leading a team or a related field with people management experience
- Experience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, Legal
- Experience procuring, enhancing, optimizing and integrating HR Systems, ideally Workday HCM
- Experience working with EOR / PEO organizations is an asset
- Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth company
- High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others
- Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions
- Challenges the status quo and discovers and implements better and new ways of working
- Experience in M&A, integrations, and optimizations is an asset
What the job involves
- We are seeking a highly skilled and experienced Senior Manager, HR Operations to join our team
- The ideal candidate will be responsible for optimizing and systemizing HR processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the HR Operations team (currently 4 direct reports)
- Build a global HR support strategy focusing on people, technology, and processes to elevate the day to day experience of our partners; Titans and HR Business Partners
- Manage the HR Operations team, fostering a collaborative and high-performing environment
- Develop ways of working and team structures that support the organization’s goals
- Continuously assess team capacity and deliverables to ensure alignment with business needs
- Develop and execute best practice global people procedures
- Find innovative ways to ensure the operationalization of people operations processes and tools to enhance efficiency and effectiveness across the organization
- Ensure compliance with all relevant laws and regulations
- Conduct regular HR audits to identify areas of improvement
- Manage compliance support and reporting, ensuring accurate and timely documentation
- Handle operational support escalations efficiently
- Manage incident responses, ensuring quick resolution and minimal disruption
- Contribute to and manage cross-functional HR projects
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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