IT Executive Support Specialist, GoPro

• GoPro is looking for a Rockstar IT Executive Support Specialist that has the perfect balance of customer service and technical troubleshooting skills
• Excellent knowledge of: Windows OS, macOS, iOS, and Android
• Software knowledge - MS Office, Outlook, Adobe, Safari, Chrome, Zoom, Jira, ServiceNow, Zendesk and Active Directory
• Top-notch troubleshooting skills in all the above areas
• Exceptional oral and written communication skills on multiple levels
• This job requires clear and concise communication in all directions!
• Available for on-call support. This includes nights and weekends, when needed
• Able to lift 50 lbs without assistance
• Excellent organizational skills and ability to plan and prioritize effectively

Desirable

• This person will be joining our IT Support team and ensuring all technical needs of our Executive level staff members and their Admins are met, both onsite and remotely
• As a member of the global GoPro Help Desk you will also be expected to support non-executive staff. You will have the opportunity to drive IT projects and enhance the experience for staff through improvements in services
• Provide end user concierge-style support for any technical issue, including but not limited to: computers, mobile devices, network, and applications
• Maintain poise in stressful situations; maintain a professional demeanor under all circumstances
• Provide immediate support for onsite/offsite meetings and sponsored events
• Liaise and collaborate with IT Engineering and Operations teams regarding solutions for executives, new technology enhancements, and anything requiring immediate demand by senior team
• Resolve technical issues quickly and effectively with little impact, employing proactive measures whenever possible
• Some travel through the year may be required