Performance Specialist, Toast
$61-98k
+ equity
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$61-98k
+ equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 2+ years in an HR Generalist or Talent Management or equivalent role
- Proven ability to provide sound advice to leader, with or without direction
- Experience working through employee relations situations
- Experience supporting the delivery of performance management programs
- Demonstrated ability to show strong judgment, and the know when to escalate for support
- Strong teamwork & communication
- Ability to perform in a fast-paced environment
- Understanding of HR practices, policies, and employment law
Desirable
- Experience specializing in performance management or leader advisory as part of a shared services model
- Experience working with large high volume client groups such a Sales or Customer Support
What the job involves
- Reporting to the Director Talent Operations, Experiences, will provide advisory support to front line leaders across one or multiple business units
- This role is responsible for supporting a positive and consistent manager experience
- You will partner closely with peers to enable leaders by providing timely and consistent consultative support
- You will be at the forefront of empowering data driven decision making as it pertains to performance, where employees and leaders need support and driving accountability for equitable and consistent performance management and people program delivery
- Act as an advisor to front-line leaders on performance management including:
- Advising leaders on how to address common performance situations including interpreting policy, navigating the Toast performance process with consistent application and best practices on documentation and overall feedback delivery
- Support leaders to ensure equitable and consistent intervention for employees who require support to meet role expectations
- Enabling front-line leaders to have the confidence to lead through common leadership situations that are new for them
- Advise on navigating common but sensitive low performance scenarios
- Leverage internal processes to help leaders navigate through nuance
- Ensure policies, practices, and programs are administered in an equitable and consistent manner
- Partner closely with your leader to ensure the timely identification of trends and sharing of insights on program delivery with Centres of Excellence such as Employee Relations, L&OD or functional People Success Partners (HRBPs)
- Support the compassionate offboarding of employees as required
- Strong customer orientation
- Ensure policies, practices, and programs are administered in an equitable and consistent manner
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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