Customer Success Manager, Dealpath

• A self-motivated team player, ready to embrace a fast paced, high-growth environment
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
• Bachelor’s degree or higher
• 3-5 years of customer success and/or account management
• Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
• Empathy for customers, and passion for helping them
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• High attention to detail and accuracy
• Strong knowledge and proficiency in Excel / Google Sheets

Desirable

• As a Customer Success Manager (Mid-Market) you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities
• Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
• Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption
• Produce and deliver web-based and in-person training seminars for customers
• Field phone and email based support inquiries from customers
• Assist with the creation of self-service documentation and video-based training materials
• Work cross-functionally with Dealpath’s Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
• Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
• Help the Customer Success team build out process and success metrics to accelerate the scaling of this function