Claims Administrator, Marshmallow
Temporary Opportunity
1-3 days a week in office
We’re building a huge technology company that helps make moving country easier.
Open for applications
We’re building a huge technology company that helps make moving country easier.
501-1000 employees
Open for applications
1-3 days a week in office
501-1000 employees
Company mission
To back those who find themselves on a different path, either by choice or by circumstance, helping the exceptions to the rules that others aren’t interested in serving.
Role
Who you are
- Previous Administrative Experience: Proven experience in an administrative or data entry role (working with data and spreadsheets)
- Attention to Detail: Exceptional accuracy and attention to detail in managing data
- Team Player: Ability to work collaboratively within a team while also being able to use your own initiative
- Positive Attitude: A proactive and positive approach to problem-solving and task management
- Adaptability: Comfortable performing various ad hoc duties and assisting with additional administrative tasks as required
What the job involves
- This is a temporary opportunity and we are looking for people who are immediately available and can commit to a 40hr working week
- We’re looking for a detail-oriented Claims Administrator to support our claims operations team
- In this role, you’ll be responsible for ensuring the smooth running of day-to-day administrative tasks related to the credit hire process, including data transfer, data compilation and renaming, and assisting the team with various ad-hoc administrative duties
- Your accuracy and attention to detail will be key as you work to maintain up-to-date records and support the team in meeting deadlines and service level agreements
- Collaboration is encouraged, and you’ll be part of a supportive team working to continually improve processes
- Data Transfer: Accurately input and transfer data from spreadsheets into our CMS system
- Data Compilation & Renaming: Organise and rename data using a bespoke system, ensuring consistency and accuracy
- Ad Hoc Administrative Support: Provide additional administrative support as needed to assist the team
- Add Payments: Following receipt of BDX requests add payments to our CMS system
Application process
- A one-way online interview and task (30 minutes)
- A technical & culture interview with one of our Team leads (30 minutes)
- We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application
Salary benchmarks
Our take
For many ordinary people, insurance can be inaccessibly expensive. Marshmallow solves this problem by using data and technology to offer fairer coverage for car and van owners.
Car insurers generally quote drivers according to population data, and many drivers are overcharged due to age and demographics. By leveraging data and proprietary technology, Marshmallow can offer more accurate and personalised quotes delivered in minutes, meaning lower fees for drivers. Naturally, this approach has proven popular, with Marshmallow garnering impressive reviews and accolades since it first launched.
The insurtech space is becoming increasingly competitive, and more and more tech companies are moving into the car insurance space, so the company is currently looking to expand into other insurance areas. Marshmallow’s unicorn status and doubling of profit since 2023 are clear indicators of the company’s ongoing success and scalability, and will help to facilitate this diversification.
For now, the company is focused on helping those outside the norm, such as those who have uprooted their lives and moved to the UK. But in the future, it hopes to expand to any group of people who are unfairly marginalised and whose problems Marshmallow is uniquely positioned to solve.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Open and honest communication
"At Marshmallow information is 'over-shared' and this starts from the CEOs and continues through the organisation. People across the business are..."
Funding (last 2 of 5 rounds)
Apr 2025
$45m
LATE VC
Sep 2021
$83m
SERIES B
Total funding: $163.2m
Company benefits
- Flexible working - Manage your own time flexible. Just make sure your team is happy too.
- Ben benefits - Get your hands on your flexible benefits budget with the Ben Mastercard and spend it wherever you want.
- Competitive bonus scheme - designed to reward and recognise high performance 🌟
- Private healthcare - We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.

- Cycle to work scheme - We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
- Mental wellbeing - We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
- Learning and training - Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
- Company socials - We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.
Company values
- We are relentless
- We are bold
- We are challenging
- We have no ego
Company HQ
Old Street, London, UK
Articles
Leadership
Oliver Kent-Braham
(Co-CEO)Previously worked in Growth & Partnerships at Yoti and Leveraged Finance at Investec. Previously founded Reel Money.
Alexander Kent-Braham
(Co-CEO)Previously worked in Product at Yoti. Also co-founded Reel Money and was an Analyst at hedge fund QCM.
People progressing
Joined as Software Engineer, being promoted to Technical Team Lead after 10 months and now Staff Engineer.
Diversity, Equity & Inclusion at Marshmallow
- To solve big problems, we need exceptional people from all walks of life. We're creating a culture where everyone feels empowered to bring their unique perspectives and boldest ideas to the table. Belonging - As a community, we foster an environment where everyone feels supported and safe to bring their authentic self to work. Recognition - We recognise and celebrate the differences in our experiences, understanding that our unique contributions help us collectively deliver our best work. Influence - We’re empowered to share our voice and have influence. We value diversity of thought, knowing we are better through our collective perspectives and experiences.
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