Enterprise Solutions Engineer, SFOX
Cryptocurrency prime dealer for institutional investors
Be an early applicant
Cryptocurrency prime dealer for institutional investors
21-100 employees
Be an early applicant
21-100 employees
Company mission
To build technology that makes it easier to access cryptocurrency.
Role
Who you are
- 2+ years in technical sales, sales engineering, technical customer success or similar roles, ideally in fintech, trading, crypto, or related fields like risk/compliance
- Proficiency in understanding and demonstrating complex technical platforms, including APIs (e.g., REST, FIX, WebSocket)
- Demonstrated success in managing sales cycles, leading proofs-of-concept (POCs), and onboarding clients
- Strong analytical thinking to diagnose issues, debug integrations, perform technical analysis, and design customized solutions
- Basic to intermediate skills in languages like Python, JavaScript, Ruby, Go, or Java, with the ability to read/understand code, build sample integrations, and create tools such as Postman collections or code samples
- Excellent verbal and written communication for delivering technical presentations, demos, RFPs, and documentation, while explaining complex concepts to technical and non-technical stakeholders
- Ability to juggle multiple priorities, meet SLAs, manage projects, and adapt in fast-paced environments
What the job involves
- As an Enterprise Solutions Engineer at sFOX, you will act as a critical bridge between our platform and clients including enterprise partners and high-frequency/systematic trading firms
- This role combines sales engineering, solution architecture, and client success—guiding prospects and clients through complex integrations, driving platform adoption, channeling real-world insights to evolve our products and help shape the future of sFOX
- Act as the technical product lead throughout the sales cycle, collaborating with account executives to identify prospects' needs, deliver customized demos and presentations, design tailored solutions, and create documentation that highlights the impact of sFOX in addressing their specific use cases and requirements
- Lead the technical implementation and onboarding process for new clients–create and present solution designs, best practices, and documentation to maximize client success
- Build and maintain high-quality technical resources to support sales and integrations, including documentation, integration guides, examples, demos, and FAQs that highlight sFOX's capabilities
- Manage RFPs, security reviews, and technical due diligence: coordinate with Compliance, Security, and Legal teams to address controls, data handling, and regulatory needs
- Provide ongoing client support–accept and triage inbound inquiries, reproduce and debug, escalate effectively, and communicate updates while adhering to established SLAs
- Conduct formal and informal business reviews with clients: monitor KPIs and health metrics, and propose optimizations or new use cases to boost adoption and value
- Partner with Product and Engineering to support product development and releases–QA new features, document release notes, create enablement materials, run beta programs, and communicate releases to clients to ensure seamless adoption, accurate feedback loops, and continuous product improvement
- Systematically capture and synthesize client feedback; deliver actionable insights to Product and Engineering to inform roadmap and prioritization
Our take
SFOX (San Francisco Open Exchange) is a cryptocurrency prime dealer that enables traders to access global crypto markets with one account. Unlike the wealthy consumer-facing products for private trading, SFOX focuses on professional traders and institutional investors, offering higher returns when trading large volumes.
Rather than acting as an exchange in its own right, SFOX helps high volume traders to buy and sell orders by executing them through its integrations with over 30 cryptocurrency exchanges. Despite the current downtown in crypto markets following the FTX collapse, SFOX is seeing an increase in business as institutional traders seek safer and more tax compliant ways to navigate the digital assets marketplace.
SFOX was part of Y Combinator's 2014 batch, and is led by an experienced team of operators. It has not been shy about attracting talent from top institutions, especially targeting engineering and legal professionals to further develop its product and ensure compliance with increasing regulations on the crypto space.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$22.7m
SERIES A
Jul 2014
$0.2m
SEED
Total funding: $22.9m
Company benefits
- Remote-first culture - work from where you are
- Unlimited PTO - take time off when you need it
- Paid holidays and company-wide wellness days off
- Health/dental/vision/life insurance and flexible spending accounts available for you and your family
Company HQ
Stanford, CA
Leadership
Akbar Thobhani
(Chairman)Having taken an MBA at MIT, Akbar worked as Director of Product Management at BOKU, before co-founding PlayPass and working at Airbnb for 4 years. They then co-founded SFOX in 2014, serving as CEO since.
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