Manager of Compensation & HR Operations, Vivid Seats
$130-160k
+ Bonus & Equity
Ticket exchange and resale platform
Job no longer available
Ticket exchange and resale platform
501-1000 employees
Job no longer available
$130-160k
+ Bonus & Equity
501-1000 employees
Company mission
To empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- 6–9 years of experience in Compensation, Benefits, Total Rewards, or People Operations
- Strong hands-on experience with compensation administration and market pricing
- Experience managing benefits and retirement programs
- Experience owning or heavily supporting HRIS systems, preferably Workday
- Prior people management experience or strong readiness to lead others
- Strong analytical, organizational, and communication skills
- Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification
What the job involves
- The Manager, Compensation & HR Operations is a highly capable, hands-on leader responsible for executing and supporting the company’s compensation, benefits, and HRIS programs
- This role partners closely with HR leadership, Finance, and business leaders to ensure pay and benefits decisions are competitive, equitable, compliant, and aligned to business priorities
- This manager owns day-to-day compensation and benefits operations, provides trusted guidance to leaders, manages core people systems, and oversees key people operations and employee experience functions
- Own day-to-day compensation administration, including maintaining compensation data to help provide guidance for promotions, offers, and role changes
- Support and execute annual merit, bonus, and incentive planning cycles in partnership with HR leadership and Finance
- Maintain compensation frameworks, pay bands, leveling, and pay transparency documentation
- Conduct market pricing, benchmarking, and Radford survey submission to ensure competitive and equitable pay practices
- Administer company benefits programs and 401(k), including vendor and broker management
- Manage ownership of the HRIS (Workday), ensuring accurate data, effective workflows, and reliable reporting
- Manage HRIS processes tied to compensation, benefits, promotions, and employee lifecycle events
- Lead a team of 4 in the HR Operations and Employee Experience functions, which includes overseeing facilities and engagement activities
- Partner cross-functionally to improve people processes, reduce friction, and support business priorities
- How your role expectations will progress as a Manager, Compensation & HR Operations in the first 30, 90, and 180 days:
- 30 days in:
- Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward
- Build relationships with HR, Finance, Payroll, and key business partners while learning the business and culture
- Gain fluency in compensation programs, benefits offerings, and HRIS workflows; ensure day-to-day operations run smoothly
- Identify early risks, gaps, and quick-win opportunities and align on priorities with HR leadership
- 90 days in:
- Empower and coach team members to achieve personal and functional goals that correlate to department objectives
- Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values
- Independently manage compensation and benefits execution
- Fully own HRIS (Workday) workflows and reporting related to compensation, benefits, and employee lifecycle events
- 180 days in:
- Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets
- Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices
- Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives
- Operate as a trusted advisor on compensation and benefits decisions, proactively flagging risks and opportunities
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- The Basics: We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental health and telehealth programs.
- Your Future: We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.
- Recharge: We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.
- Winning Together: We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.
- Health = Happy: We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.
- Convenient: We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company HQ
West Loop Gate, Chicago, IL
Leadership
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
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