Senior Principal Outbound Product Manager, ServiceNow
ServiceNow Impact
$187.6-328.3k
Plus variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$187.6-328.3k
Plus variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate is bold, curious, results-oriented, and highly skilled at fostering collaboration
- You thrive in a highly matrixed environment and excel at breaking down silos to drive cross-functional alignment
- With a strong ability to navigate complexity, you are comfortable diving deep into challenges while leveraging your influencing skills to bring teams together and deliver impactful solutions
- Experience leveraging AI in work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or analyzing AI-driven insights
- 12+ years of overall experience, including 5+ years in product management within SaaS or enterprise software, with a focus on service and/or customer success products
- Proven ability to develop and execute global customer and product programs
- Deep understanding of structured customer engagement and product lifecycle processes
- Experience facilitating customer workshops, webinars, and design partnership sessions
- Passion for enabling product teams and customers to succeed, with a strong focus on measurable success metrics and business impact
- Excellent analytical, problem-solving, and communication skills, with the ability to resolve conflicts and drive collaboration
- Strong knowledge of the ServiceNow platform is a plus
- Experience delivering presentations to executive leadership
What the job involves
- This role reports to the Senior Director of Outbound Product Management, ServiceNow Impact
- As the Senior Principal Outbound Product Manager, ServiceNow Impact, you will be the driving force behind the adoption and usage of the Impact product, working closely with cross-functional teams to shape strategy, manage day-to-day operations, and deliver measurable results
- Drive Product Adoption: Champion the usage and adoption of the Impact product, ensuring our customers are adopting and getting the benefit of the product
- Cross-Functional Leadership: Manage multiple product programs by partnering with Inbound Product Management, Marketing, and other strategic stakeholders
- Strategic & Tactical Execution: Provide both a high-level strategic view for process improvements and a hands-on tactical approach to daily progress, managing escalations and blockers effectively
- Data-Driven Insights: Analyze trends, develop reports and dashboards, and communicate actionable insights on product adoption and usage to leadership
- Ask Why and Provide Clarity: Organize complex, ambiguous problems into clear, prioritized milestones and deliverables while mitigating risks and ensuring timely delivery
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders including the Impact IPM and Engineering, CEG, Strategy and Operations, Delivery, Marketing, and GTM partners
- Customer Focus: Gather and provide critical customer insights to influence product roadmap and strategy
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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