Support Enablement Engineer Internship, Dropbox
Summer 2026
$5,000—$6,000 USD The rate listed above is the expected monthly rate for this role, subject to change.
Smart workspace company
Open for applications
Smart workspace company
1001+ employees
Open for applications
$5,000—$6,000 USD The rate listed above is the expected monthly rate for this role, subject to change.
1001+ employees
Company mission
Dropbox's mission is to design a more enlightened way of working.
Role
Who you are
- Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related technical field, with an expected graduation date in 2027
- Demonstrated interest in solutions engineering, technology enablement, workflow automation, and applying AI-driven solutions to operational problems
- Hands-on experience through coursework, projects, internships, or labs with AI, APIs, system integrations, or workflow automation concepts
- Foundational familiarity with AI-enabled systems or tools used to support operational workflows (e.g., agent assist, knowledge retrieval, intelligent routing, or similar applications), either through academic projects, tooling exposure, or self-directed learning
- Experience with at least one programming or scripting language (e.g., Python, JavaScript) and comfort working in a development or configuration-based environment
- Analytical mindset with the ability to interpret data, identify patterns, and translate insights into practical process or tooling improvements
- Ability to work independently on well-scoped tasks while collaborating effectively with cross-functional partners in a virtual team environment
- Ability to clearly explain technical concepts to both technical and non-technical audiences
- Curious, adaptable, and motivated to learn, iterate, and apply new technologies, particularly AI to real-world customer support and operational challenges
- Exposure to CX tools (e.g., ticketing systems, knowledge bases, internal tooling) is a plus but not required
Desirable
- Exposure to Customer Experience (CX) or support operations: Including hands-on experience with support tooling, case workflows, or service operations environments through internships, part-time roles, or academic projects
- Experience building or configuring automation: Including scripts, integrations, or low-code/no-code workflows that reduced manual effort or improved operational efficiency
- Familiarity with data analysis or visualization: To measure adoption, performance, or outcomes, using tools such as dashboards, spreadsheets, SQL, or similar analytics platforms
- Experience collaborating cross-functionally with technical and non-technical partners to translate requirements into practical solutions
- Demonstrated interest in applied AI enablement: Including experimentation with AI tools, prompt iteration, model outputs, or human-in-the-loop workflows in operational contexts
- Hands-on experience with modern AI technologies and workflows, such as LLMs (ChatGPT, Claude, Gemini), automation platforms (n8n, Make, Gumloop), building AI agents, API integrations, MCP, AI coding assistants (Cursor, Claude Code), and no/low-code AI platforms (Lovable, Replit, Bolt)
What the job involves
- As a Support Enablement Engineer Intern, you will play a critical role in executing and implementing AI-driven enablement initiatives that transform how Dropbox delivers customer support at scale
- Embedded within the Customer Experience (CX) organization, you will help operationalize AI capabilities, automate support workflows, and strengthen the systems that empower our global support teams
- This is a highly hands-on, execution-focused role where you will contribute directly to real-world AI enablement projects
- Your work will streamline support operations, improve agent efficiency, and elevate customer outcomes
- By collaborating closely with cross-functional technology partners across Dropbox, you will help translate emerging AI capabilities into practical, scalable solutions that meaningfully enhance the customer support experience
- In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network
- As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead
- For Summer 2026, we offer two start dates culminating in a 12-week internship:
- May 26 - August 14, 2026
- June 30 - Sep 18, 2026
- Support the execution and rollout of AI-driven enablement initiatives across Customer Experience (CX) support workflows, working under the guidance of enablement engineers and AI Program Manager
- Assist in designing, testing, and deploying AI-powered workflows, such as:
- Monitor and troubleshoot issues related to CX tools and AI integrations, helping ensure system reliability, performance, and scalability
- Analyze support and operational data to identify opportunities for AI-driven automation and workflow improvements
- Collaborate with cross-functional partners across CX, Customer Experience & Success (CXS) Tech, and Go-to-Market (GTM) Platforms teams to ensure AI solutions align with real customer support needs and operational constraints
- Develop and deploy automation scripts, configurations, or integrations to support AI enablement efforts
- Our Emerging Talent program helps participants grow through mentorship, curated development opportunities, and being a part of a vibrant community. We offer a 12-week summer program where interns can build their technical and non-technical skills, hone their career goals, and connect with peers and leaders at our annual Summit
Our take
Dropbox started by helping people bring together their files in one central place. The contents of these folders are synchronised to Dropbox's servers along with other computers and devices where the user has installed Dropbox, keeping the same files up-to-date across all devices.
Nowadays, there are lots of competing companies in cloud storage, and some with better distribution (e.g. Google and Apple). This explains why Dropbox is making a big push to reinvent itself after a fairly disappointing run since its IPO in 2018. The new Dropbox turns folders into "Spaces", which are collaboration hubs for teams, complete with comment streams, artificial intelligence tools and integrations into services such as Slack.
The company continues to build out its offerings through acquisitions, such as that of Formswift, bolstering its end-to-end agreement workflow capabilities. Indeed, It's very clear that Dropbox is trying to make a big move from being just a storage company. This seems to be a necessary move given the competitive nature of the industry it is operating within.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2014
$350m
SERIES C
Oct 2011
$250m
SERIES B
Total funding: $607.4m
Company benefits
- Medical, dental, and vision coverage
- We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
- Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
- Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
- Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
- Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
- We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
- No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them
- Start building a successful 401K retirement plan with our dollar for dollar contribution match, up to $1,500 per quarter to a maximum of $6,000 per calendar year
Company HQ
Mission Bay, San Francisco, CA
Leadership
Arash Ferdowsi
(Co-Founder)Studied Computer Science at MIT before founding Dropbox straight out of university
Drew Houston
(Co-Founder & CEO)Studied Computer Science at MIT before founding Dropbox straight out of university
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