Staff Quality Performance Engineer, ServiceNow
$163.6-286.3k
Offers ESPP
Office located in Santa Clara, C
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$163.6-286.3k
Offers ESPP
Office located in Santa Clara, C
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate for this position will have strong background in performance testing & engineering in enterprise software platforms and applications
- The candidate should have experience in architecting and driving complex performance testing / engineering projects that measure the characteristics of systems running under dynamic, real-world workloads
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 7+ years of Performance Testing and Engineering experience
- 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
- BS/MS Degree in Computer Science with proven experience in performance testing/engineering for mission critical software products & services
- Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process and methodology
- Experience with various samplers / protocols JMeter or other tools along with concurrency, arrival rate and scheduling
- Experience in creating data management scripts and conduct high concurrency, volume/capacity testing
- Experience with Performance Monitoring / Profiling Tools (Splunk, Your kit), OS level, JVM Internals, DB Internals
- Experience with Performance testing and engineering concepts in System level, UI, Java Applications, DB
- Skilled in DB SQLs, reviewing performance issues at DB layer and recommending solutions
- Ability to carry out root cause reporting of complex performance issues, providing results and recommend solutions
- Proven experience with concurrency, multithreading, and distributed system architectures
Desirable
- Skilled in scripting / programming with Java or Java Script or Python or Perl or Shell
- Worked on cloud base performance testing
- Developed utilities for automation of daily tasks
- Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
What the job involves
- As a Performance Engineer, you will be a key member of the Product Quality Engineering team driving improvements in performance, scalability and reliability of our products and services
- You will work within our agile software development process and will certify products for release readiness for performance, scalability and reliability and will carry out performance benchmarking for our products & services at global scale
- In this role you will create infrastructure, automation, and tools that drive realistic loads against the core services of our platform
- You will also enable peers in engineering, customer support, and cloud teams to leverage our tools to provide related services
- Provide E2E Performance testing / engineering solutions for various application / projects
- Ability to develop, design, execute performance test using JMeter or Blaze meter and knowledge of workload model
- Identity and troubleshoot performance issues in partnership with architecture and development teams. Performs root cause reporting a and drives issues to appropriate resolutions
- Improve the reliability and repeatability of performance testing
- Participates in and contributes to the software development life cycle
- Strong problem-solving skills with an aptitude for learning new technologies
- Develop and engage in proactive, thoroughness, and looks for ways to improve and promote quality performance testing practice
- Communication - Clearly conveys information and ideas both verbally and written
- Ability to multi-task
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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