Mid Market Customer Success Manager, Gong
EMEA
Revenue intelligence platform
Job no longer available
Revenue intelligence platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help companies transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth.
Role
Who you are
- 5+ years of relevant work experience, in a CSM or Account Management role managing 30+ accounts
- Demonstrated background in developing and managing commercial relationships and renewing contracts
- Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
- Excellent verbal and written communication skills
- Previous B2B SaaS and enterprise software experience
- Passionate about providing an exceptional customer experience
- Creative, resourceful, detail-oriented, and well-organised
- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
- Someone who flourishes when given responsibility and a sense of ownership
What the job involves
- As our Mid Market Customer Success Manager, you’ll play a key role in making sure our customers succeed, incorporate Gong into their daily lives, and become raving fans
- Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value
- Drive engagement & adoption and foster enthusiastic, passionate customers
- Establish a trusted relationship with each client and drive continuous value of our products
- Proactively identify and lead team process improvements
- Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact
- Develop individual success plans for your customers ensuring adoption, retention and expansion across your book
- Lead all QBR activity within your book. Some international travel will be required
- Challenge yourself and take your career to the next level
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions 0 it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586.1m
Company benefits
- Mental health support resources
- Weekly wellness events
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company values
- Customer service
- Trust
- Diversity
- Innovation
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Amit Bendov
(CEO)Former CMO at Panaya and CEO at SiSence.
Eilon Reshef
(CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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