Agentic AI Solutions Engineer, SUSE
AI Solutions
To bring the infinite potential of open source to the Enterprise
Posted today
To bring the infinite potential of open source to the Enterprise
1001+ employees
Posted today
1001+ employees
Company mission
To transform open source innovations into enterprise-grade solutions to give customers choice.
Role
Who you are
- Backend Proficiency: Deep experience in modern backend languages (Python is required; TypeScript or Go is highly desirable)
- AI/LLM Ecosystem: Proven hands-on experience with LLM APIs and agentic frameworks (e.g., LangChain, LlamaIndex, ReAct patterns)
- Workflow Orchestration: Experience with programmatic or visual tools (n8n experience is a major plus)
- Vector & Data Engineering: Experience with modern Vector Databases (e.g., Milvus, Qdrant, Pinecone) and parsing unstructured data
- Infrastructure Basics: Comfortable with Linux, Kubernetes (k8s), and REST API design
- A Systems Thinker: You understand that LLMs are probabilistic, and you intuitively design deterministic software guardrails to keep them on track
- A User-Centric Engineer: You have a passion for understanding how people work and an obsession with building tools that make their "everyday jobs" easier and more impactful
- An "M-Shaped" Engineer: You possess high technical sufficiency combined with the business acumen to communicate complex concepts to non-technical stakeholders
- A Pragmatic Technologist: You stay at the bleeding edge of the open-source AI community and know when to adopt a new framework versus when to write custom code for security
- Security Minded: You prioritize the secure handling of API secrets and understand the risks of prompt injection and data exfiltration in a sovereign environment
What the job involves
- We are looking for a Senior Fullstack Engineer to join our IT Strategy function. In this role, you will be the bridge between technical complexity and business utility, sitting directly between our Solution Architect and Platform Infrastructure Engineer
- You will own the application layer of our "Agent Factory," specifically focused on building the agentic solutions and workflows that employees need to excel in their everyday jobs
- You will be designing "digital teammates" and "Utility Agents" that handle the repetitive, complex, or data-heavy tasks that comprise our future workforce's daily life. You understand that AI is a systems engineering challenge, not just a prompt engineering task
- You will have the autonomy to select and deploy the right modern, open-source tools to orchestrate agentic workflows, integrate internal Systems of Record with Sovereign LLMs, and build the interfaces that power our Human-in-the-Loop (HITL) architecture
- 1. Building Everyday Agentic Solutions
- Design Practical Assistants: Architect and build agents that directly assist business users in their daily tasks, such as automating complex data retrieval, summarizing cross-departmental reports, or triaging internal requests
- Workflow Orchestration: Design and build agentic and multi-agentic workflows using modern orchestration engines (e.g., n8n, Temporal, LangGraph, Airflow), wiring legacy internal APIs to both Sovereign Local LLMs and External Commodity LLMs to solve real-world business friction
- Utility Agent Creation: Develop core "Utility Agents" — and, over time, creating a library of digital skills that business units can draw upon
- Standardization: Define and document integration patterns and standardized inputs/outputs to ensure agents can be "plugged in" to various business workflows with modular scalability
- 2. Custom Tooling & Backend Engineering
- Microservices Mastery: Write highly performant microservices and custom orchestrator plugins using modern backend languages (Python, TypeScript, Go) to handle complex enterprise data
- Resiliency & Guardrails: Code robust error-handling, exponential backoff, and fallback routing to ensure API rate limits or LLM hallucinations do not break production systems used by the business daily
- Deployment: Work within containerized environments (Linux/Kubernetes) to ensure secure, cloud-native deployments of AI solutions
- 3. Human-in-the-Loop (HITL) & Frontend
- Dashboard Development: Build lightweight, secure frontend dashboards where business managers can review, approve, or reject high-risk actions proposed by autonomous agents
- User Interface: Quickly spin up clean, functional internal tooling and approval interfaces using modern frameworks (React, Vue, or Svelte) that integrate seamlessly into the user's existing workspace
- 4. Data Engineering & RAG Pipelines
- Robust Data Ingestion: Design pipelines connecting disparate internal data sources (e.g. Confluence, Jira, PDFs) to Vector Databases to ensure agents have the context they need to assist employees accurately
- Retrieval Optimization: Optimize chunking, embedding, and retrieval strategies to minimize noise and maximize the accuracy of RAG-based systems
- 5. Enablement & Strategy
- AGENT Framework Execution: Follow the "Assess, Govern, Engineer, Network, Transform" framework to transition the organization from bespoke experiments to an industrialized factory model
- Business Enablement: Collaborate directly with business stakeholders to identify tasks that can be automated, creating training materials/documentation to enable users to leverage their new digital assistants
Our take
The tech world is facing a shift and businesses are under pressure to modernise, cut costs, and stay flexible, all while dealing with increasingly complex IT demands. Many are finding that traditional software just don't offer the flexibility or value they need anymore.
This is where SUSE steps in with its open source tools that help businesses run their IT systems better. From managing cloud services to running virtual machines and containers, SUSE's software makes it easier for businesses to scale and streamline complex infrastructure, all from one central platform.
The company is making a name for itself by blending open source freedom with solid support and real results. Aussie Broadband, for example, boosted efficiency and trimmed down deployment times by switching to SUSE. With its sights now set on edge computing and AI, SUSE is showing that open source isn't just practical, but is powering the future of scalable tech.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Michael Rennett, Director, Analyst Relations
Insights
24% female employees
Company
Company benefits
- Company bonus: We believe that everyone makes an impact on the success of the company, so we reward our employees for our achievements as one SUSE team.
- Agile Worker Policy: Unless your role requires a specific work model, we offer flexibility in how our people work - home-base, office-based or hybrid
- Flexibility: To maintain a healthy work-life balance, our people can adapt their work schedule to their personal and family needs
- Global Parental Leave: 20-week maternity leave with full salary and time off with pay for pregnancy-related appointments will be provided to pregnant SUSE people. Leave is also available to employees adopting a child or using surrogacy
- Health & well-being benefits program: We offer a well-being program designed for our people and their families. We also provide an excellent benefits plan including insurance, medical package and more, depending on the local market
- Employee referral program: Earn a financial reward or every successful referral you make – help us build a great team and get rewarded in the process
- Employee Resource Groups: Our main people networks are Women in Tech, Neurodiversity, GoGreen, Pride at SUSE and Open Source Community Citizen network. Through them our people can align to personal values, build bonds, and engage with communities of interest
Company values
- Choice
- Innovation
- Trust
- Community
Company HQ
Gare, Luxembourg, Luxembourg
Articles
Leadership
DP held executive roles, including Red Hat GM for APAC and NA, before SUSE. He's on the NUS Institute of Systems Science board and mentors women in business. DP is an open-source programming hobbyist!
Ian Halifax
(CFO)Ian has more than 30 years' experience in Senior Financial Leadership positions, including as CFO at leading global tech providers such as Trellix (McAfee Enterprise/FireEye), Riverbed Technology, Wind River Systems, Micromuse, and Macrovision.
Andy McDonald
(Chief Legal Officer)They have extensive experience in Legal Affairs and Governance in a variety of companies, including Interserve, Premier Foods plc, Uniq plc, and Spirent plc. They also worked as a Corporate Lawyer at Freshfields Bruckhaus Deringer before moving into Industry.
Lisa Sherwell
(CPO)Lisa Sherwell, CPO, is a global strategy & transformation exec with 25 years in B2B tech - led SUSE's strategy, and was GM/Sales Director at SAP/Merchants. Lisa champions people-centric leadership!
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