Senior Customer Implementation Consultant, YOOBIC

• 5+ years of experience leading enterprise SaaS implementations in a customer-facing implementation, professional services, solution consulting, or technical consulting role
• Demonstrated success delivering complex software implementations involving multiple business stakeholders, cross-functional teams, and executive sponsors
• Experience translating business, functional, and technical requirements into scalable software configurations
• Strong project management skills
• Experience configuring enterprise SaaS applications and designing solutions that align with customer business processes
• Excellent analytical and problem-solving skills
• Outstanding communication, facilitation, and presentation skills
• A consultative mindset with the confidence to influence customer decisions and recommend best practices
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced, high-growth environment

Desirable

• YOOBIC is looking for a Senior Customer Implementation Consultant to join our Customer Implementation & Services team on our US team
• As a Senior Customer Implementation Consultant, you will lead complex enterprise software deployments for some of the world's largest retailers and frontline organizations
• You will partner with executive stakeholders to understand their business, translate operational requirements into scalable platform configurations, and guide customers from project kickoff through successful go-live and long-term adoption
• This role extends well beyond traditional project management
• We are looking for someone who enjoys solving business problems, designing scalable solutions, configuring enterprise software, and serving as a trusted advisor to customers
• You'll combine consulting, solution design, technical configuration, and delivery leadership to ensure customers realize measurable business value from the YOOBIC platform
• Success in this role requires someone who is equally comfortable facilitating executive workshops, configuring software, leading enterprise implementations, and collaborating cross-functionally with Product, Engineering, Customer Success, Sales, and Support
• Just as importantly, you'll help elevate how we deliver implementations by sharing expertise, improving processes, and contributing to the continued growth of our Implementation organization
• Own the successful delivery of complex enterprise implementations from discovery through go-live, serving as the primary strategic advisor throughout the engagement
• Partner with customer stakeholders to understand business processes, operational workflows, organizational structures, and technical requirements
• Translate business, functional, and technical requirements into scalable solution designs and platform configurations aligned with implementation best practices
• Configure the YOOBIC platform and validate solutions
• Lead customer workshops focused on solution design and business process mapping, but also on governance and change management
• Guide customers toward best-practice solutions by balancing business objectives with platform capabilities
• Manage project scope, timelines, risks, dependencies, and executive communications throughout the implementation lifecycle
• Deliver administrator and business user platform training
• Contribute to the evolution of our implementation methodology by identifying opportunities to improve delivery processes, documentation, tools, and best practices