Manager, Mercury
KYC Onboarding - Weekend Coverage
$103.1-143.2k
CAD 104,300 - 130,300 + Equity Salary dependent on location
Banking services for startups
Be an early applicant
Banking services for startups
501-1000 employees
Be an early applicant
$103.1-143.2k
CAD 104,300 - 130,300 + Equity Salary dependent on location
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- 1+ years of people management experience
- Have 2+ years of experience leading queue based teams & a passion for leadership and career development
- Ability to work autonomously while juggling people management responsibilities and multiple projects at a given time
- A strong ownership mindset and high standards of excellence for personal and team performance
- Thrive in a fast-paced, ever-evolving environment, demonstrating adaptability, resilience, and proactive leadership
- Experience in Risk or a demonstrated ability and enthusiasm to quickly learn new domains
- Proven problem-solving skills, focused on enhancing product, team, and process efficiency
- Top notch written and verbal communication skills - exhibiting a strong executive presence and ability to write with clarity and purpose
- Outstanding attention to detail, time management, and the ability to manage multiple projects and priorities effectively
- Delight in providing an exceptional customer experience
What the job involves
- Our lively and quickly growing Onboarding team is responsible for getting customer accounts open
- These companies will range from the latest tech startup cracking cheap space travel to a Peruvian farm growing sustainable coffee, so you’ll be exposed to a pretty wide range of characters and ideas
- This makes our Onboarding team a crucial function to both the success and growth of Mercury but also in protecting Mercury from bad actors
- As a people manager on the Onboarding team, your role will consist of managing a team of specialists, including their day to day success and overall growth
- You’ll also help the team scale by creating efficient processes, bringing forward creative product solutions and overseeing the execution of projects that help us achieve our goals
- You’ll play a key role ensuring that the team is supported to tackle anything that comes their way and empowering them to adapt quickly in a changing environment
- Required: This position requires you to be able to work on the weekends in addition to weekdays
- This position will be full time working Saturday-Wednesday, with Thursdays and Fridays off
- Your working schedule will be fixed - this is not a rotating shift
- Help hire and manage a team of Onboarding Specialists, including monitoring metrics, addressing questions, handling escalations, and supporting the team in navigating challenges and ambiguity that may arise
- Conduct regular 1:1s with team members to provide feedback, set goals, and support career development, ensuring the team operates efficiently and effectively
- Serve as the first Weekend Lead, overseeing weekend Onboarding operations, managing a team of weekend specialists, and supporting the broader weekend Onboarding team
- Utilize Onboarding team KPIs and to effectively manage your team and help Onboarding consistently deliver on our goals
- Be fluent in Onboarding processes and proactively identify efficiency gains at scale, collaborating with EPD and strategy partners to drive continuous improvement
- Autonomously manage projects and drive forward results, both with internal stakeholders and third party vendors
- Support strategic planning and team vision by contributing to bi-annual KPI discussions and preparing insights for monthly and quarterly business reviews
Our take
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$120m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $150.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company values
- Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
- Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
- Act with humility: Treat everyone with respect. Leave egos at the door
- Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
- Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
- Focus on product: Ask yourself how the product can be better today than it was yesterday
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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