Technology Operations Engineer, Benchling
$80.8-109.3k
Offers Equity
3 days a week in office
Cloud-based platform for biotech R&D
Be an early applicant
Cloud-based platform for biotech R&D
501-1000 employees
Be an early applicant
$80.8-109.3k
Offers Equity
3 days a week in office
501-1000 employees
Company mission
To unlock the power of biotechnology.
Role
Who you are
- 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
- 3+ years experience working in a heavily SaaS-based environment
- Experience owning or meaningfully contributing to IT asset management, including inventory, procurement, and device lifecycle
- Comfortable operating as the sole or primary on-site technology resource for a location, with the judgment to know when to escalate
- Willingness to occasionally flex working hours to provide backup coverage for EMEA-based colleagues
- Excellent communication skills and customer service attitude
- Experience with IAM platforms, specifically Okta or similar
- Experience with ITSM, specifically Jira Service Management or any Helpdesk ticketing system
- Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, and WorkspaceONE
- Experience with video conferencing and AV systems
- Experience with network troubleshooting
- You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with
- You know that the internet is a scary place, understand security concepts, and can put them into action to protect us and our users
- You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better. Requirements can vary depending on leveling and scope
What the job involves
- We’re looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office
- In this role, you’ll be the go-to problem solver for technology needs across the company; supporting everything from Helpdesk requests and device management to SaaS administration and onboarding; while owning the on-site experience and IT asset management for Boston
- You’ll work hands-on with modern cloud and collaboration platforms like Okta, Google Workspace, Jira, Slack, and Zoom, while also partnering with teams in Workplace, Security, and Engineering to improve how we deliver TechOps services
- As the local escalation path for Boston, you’ll have real ownership over how technology shows up for employees in that office, and you’ll partner closely with teammates in San Francisco and Zurich to support a globally distributed workforce
- This is a great opportunity for someone who’s passionate about technology, loves helping others succeed, and wants to grow their career in a fast-paced, SaaS-driven environment
- If you take pride in solving problems, improving systems, and finding ways to make work better for everyone - you’ll fit right in here
- Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich
- Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices
- Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
- Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
- Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
- Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable
- Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
- Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
- Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations
- Develop and maintain Technology Operations documentation
Our take
As the pioneer of the R&D Cloud, Benchling offers a cloud-based informatics platform tailored for biotechnology. Its platform enables scientists across the globe to make breakthrough discoveries and bring next-gen biotechnology to market.
There’s a sincerity and consciousness to Benchling’s approach that stands out. This has led to the company being adopted by over 200,000 scientists from 1,000+ companies and 7,500 academic and research institutions globally (including 23andMe, Moderna, and the U.S. Department of Defense).
The rapidly advancing Biotechnology industry was at the forefront of the so-called “fourth industrial revolution”, with the industry driving $2 to $4 trillion per year of economic impact over the next 20 years.
Benchling has put itself in a position of immense value within the industry with its expanding offerings. And now, off the back of over $400 million in total funding, the company is seeing accelerated growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$100m
SERIES F
Apr 2021
$200m
SERIES E
Total funding: $411.2m
Company benefits
- Competitive salary and equity
- Robust healthcare benefits
- Family-forming benefits
- Four months of fully paid parental leave
- Retirement benefits
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sajith Wickramasekara
(Co-Founder & CEO)Sajith studied at MIT before spending 2 years as a Research Assistant at Duke University Medical Centre and Liquidia Technologies. They used this biotechnology understanding to found Benchling in June 2012, serving as CEO since.
Ashu Singhal
(Co-Founder & President)They previously co-founded Hotspots.io which was later acquired by Twitter in 2012. After this, became Staff Software Engineer at Twitter for 2 years, leaving to co-found Benchling.
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