Senior Technical Account Manager, Wingspan
$130-160k
OTE
+ A target equity package
More information about location
3 days a week in office
Payroll platform for independent contractors
Open for applications
Payroll platform for independent contractors
21-100 employees
Open for applications
$130-160k
OTE
+ A target equity package
More information about location
3 days a week in office
21-100 employees
Company mission
To provide independent workers, self-employed professionals and freelancers with the platform they need to handle their business with confidence.
Role
Who you are
- A proactive, customer-obsessed individual who excels at building relationships and is passionate about helping clients succeed in a fast-paced startup environment
- 6+ years of experience in a client-facing role such as Account Management or Customer Success, preferably at a SaaS startup
- Has owned a book of business of 40+ accounts, which includes day to day client management and closing renewals and expansions
- Proven experience working in a fast-paced, high-growth startup environment
- Foundational understanding of finance/accounting workflows and concepts, such as invoicing, payments, and compliance
- Exceptional organizational, project management, and time management skills
- Ability to anticipate customers’ needs and position product solutions accordingly
- Excellent verbal and written communication skills as well as interpersonal skills
- Ability to operate effectively within a cross-functional team or as an individual contributor with minimal supervision
What the job involves
- Wingspan's Account Manager will be on the frontlines, building and maintaining strong partnerships with our customers
- You will serve as the primary point of contact and trusted advisor for a dedicated book of business, owning the entire post-sale customer lifecycle from onboarding and adoption to renewal and expansion
- You will be the voice of the customer internally, acting as a critical liaison between clients and our Product, Design, and Engineering teams to ensure their feedback helps shape our roadmap
- Manage a book of business by building strong, long-term relationships with key stakeholders to ensure high levels of customer satisfaction and retention
- Guide new clients through a seamless onboarding process, ensuring they are set up for long-term success by helping them implement the product effectively for their specific use cases
- Serve as a product expert, effectively communicating Wingspan's features and benefits to customers by delivering tailored product demonstrations
- Proactively manage the entire renewal process and identify opportunities for expansion and upsell within your accounts by understanding their evolving business needs
- Act as the primary point of contact for your clients, partnering with internal teams and escalating complex technical issues to our Solutions Engineering team to ensure challenges are resolved efficiently
- Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
- Support the maintenance of our internal knowledge base for customer use cases and best practices
- Own the creation and presentation of QBRs to leadership, highlighting customer outcomes, renewal risk, and growth opportunities
Our take
Roughly one-third of US workers performed freelance work in the last year, with the number of companies relying on the work of independent contractors continuously rising, placing their services in high demand. Yet freelancers still face many issues when it comes to working. Things like payroll, insurance, and tax are aspects that are quite straightforward for those who are employed, but far more complicated when working independently.
Wingspan is a payroll platform created to solve some of the common financial challenges often faced by freelancers. While there are many other platforms offering a similar service, Wingspan stands out by being an all-in-one platform, replacing a number of tools that businesses typically utilize when it comes to paying and onboarding freelancers.
Due to its differentiating features, Wingspan has witnessed steady growth and has more than 20,000 members as well as hundreds of enterprise clients, and is on track to surpass a billion in contractor payments by the end of the year. Because of Wingspan's ongoing success along with the help of investors, the company is now in a position to expand its workforce to keep up with the demand for its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2025
$24m
SERIES B
Mar 2023
$14m
SERIES A
Total funding: $41.5m
Company benefits
- Unlimited PTO
- Stock Options
- Medical Insurance
Company values
- Members first: We’re focused on serving the ever-evolving needs of our members. This means continually building new products and services that actually help our members work for themselves the way they want.
- Shared purpose: We are stronger together. With the shared experience of working independently, we understand the value in building a common community that can advocate, connect, and support one another.
- New standard: We believe the definition of work is outdated, and it hasn’t kept up with the independent workforce that is only continuing to grow. We designed Wingspan to be the essential everything our members need, all in one place.
- Make magic: We’re challenging the existing assumption that choosing to work for yourself means living with uncertainty and chaos. Wingspan provides freelancers with confidence, stability and flexibility with a freelancing experience that simply works.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Anthony Mironov
(CEO)Previously worked as a Private Equity Analyst at Fortress Investment Group and as a Private Equity Associate at Clarion Capital Partners.
Greg Franczyk
(CTO)Previously served as the CTO at Madison Logic. Also worked as an Engineering Manager at Google as well as the Web Engineering lead at The Washington Post.
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