Staff AI Application Architect, ServiceNow

• This role requires a deep understanding of search platform technologies, including expertise in data and context indexing
• The ideal candidate will have experience orchestrating AI services and building microservice architectures that can scale to meet the needs of ServiceNow employees and customers
• Bachelor's or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or related field
• 7+ years of experience in software development and architecture, with at least 4 years working on AI/ML applications
• Proven experience in building AI-powered enterprise search platforms, with a deep understanding of data and context indexing for optimized search relevance
• Expertise in designing microservice architectures and orchestrating AI applications in large-scale environments
• Strong background in building AI solutions, including digital assistants, with seamless integrations into enterprise platforms
• Deep knowledge of AI/ML frameworks and search technologies (e.g., Elasticsearch, Solr, AI Search), particularly focused on data indexing, context awareness, and relevance ranking
• Expertise in building microservice architectures and managing AI systems within cloud platforms
• Experience with search engine optimization and large-scale data indexing techniques for improved retrieval and personalization
• Strong programming skills in Python, Java, or similar languages with a focus on AI and microservice architectures
• Hands-on experience with DevOps tools and CI/CD pipelines for deploying AI applications
• Expertise in Retrieval-Augmented Generation (RAG) techniques, integrating external knowledge bases with generative models to enhance the accuracy and context of AI-driven responses
• Strong leadership and mentoring capabilities, with experience guiding cross-functional teams
• Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders
• Passion for innovation and improving AI-driven user experiences

Desirable

• As an AI Application Architect, you will play a key role in shaping the future of AI-driven search and digital assistant solutions
• Your work will directly impact how employees and customers access and interact with information, driving efficiency and innovation across the organization
• Join us to build intelligent, scalable AI solutions in a collaborative and dynamic environment
• We are seeking a highly skilled AI Application Architect to lead the design and development of AI applications, including enterprise search and digital assistants
• AI Application Orchestration: Architect and implement AI application orchestration frameworks that ensure smooth integration, deployment, and management of AI services across multiple systems and teams
• As part of this role, you will play a key part in developing intelligent systems that improve information retrieval and digital workflow experiences across the organization
• Microservice Architecture Design: Design and implement scalable, distributed microservice architectures that support AI applications, ensuring high availability, resilience, and maintainability
• Search Platform Expertise: Lead the design and optimization of AI-driven enterprise search platforms, with a focus on advanced data and context indexing techniques to improve search relevance, speed, and accuracy
• Data and Context Indexing: Build and optimize search systems with sophisticated data indexing and contextual understanding, ensuring that search results are highly relevant and personalized for both employees and customers
• Digital Assistant Development: Develop and integrate advanced conversational AI capabilities for digital assistants, leveraging natural language processing (NLP) and machine learning models
• Scalable Infrastructure: Collaborate with infrastructure and DevOps teams to deploy AI solutions in cloud-native environments with CI/CD support, ensuring efficient and scalable AI application management
• Collaboration and Leadership: Mentor and guide junior engineers while collaborating with product managers and stakeholders to ensure AI architectures align with business goals and technical requirements
• Innovation and Trends: Keep up with the latest trends in AI/ML, search technologies, and microservice architectures to continuously innovate and improve ServiceNow's AI capabilities