Customer Success Manager, CommerceIQ
Advertising
$120.6-140k
This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance.
Machine learning and automation platform
Open for applications
Machine learning and automation platform
501-1000 employees
Open for applications
$120.6-140k
This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance.
501-1000 employees
Company mission
CommerceIQ's mission is to empower brands to move from analog to algorithms.
Role
Who you are
- This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
- 5+ total years of professional work experience
- 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
- Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
- Experience managing Amazon search marketing budgets in the multi-million dollar range
- Well versed in Bid and Budget management, content optimization, and promotion planning
- An analytical approach to problem-solving with advanced Excel skills
- Project management experience and ability to anticipate and mitigate risks
- Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
- Excellent presentation and communication skills including both oral and written
- Track record of retaining and renewing Enterprise customers in the SaaS space
What the job involves
- Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Search Advertising to manage and execute advertising campaigns for our enterprise clients
- The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others
- You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement
- Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces
- Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
- Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
- Analyze campaign performance data to identify trends, insights, and actionable recommendations
- Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively
- Collaborate with our internal teams to shape new features
Our take
CommerceIQ is an omnichannel eCommerce management platform that leverages machine learning, analytics and automation to increase user sales. By deriving and aggregating in-depth insights from sales, marketing, and competitor intelligence data, its software then generates recommendations and automates actions to fuel growth.
Having started out primarily on Amazon, where it’s now an Advertising Partner - partially due to CEO Guru Hariharan’s previous experience working for the online retail giant - the company has since expanded to cover Instacart, Target and Walmart. It has recorded exponential growth in recent years, with both revenue and customers doubling in 2021. Kellogg’s, Nestle, Colgate and Whirlpool are all customers, a fact which would have contributed to its impressive investment round in 2022.
Having now joined the Unicorn club, CommerceIQ is investing its 2022 capital into accelerating the development of its unified retail eCommerce management platform. With the worldwide eCommerce market projected to hit $80 trillion by 2030, and CommerceIQ's position as an aid for legacy companies rather than a disruptor, further success looks increasingly likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$115m
SERIES D
Jun 2021
$60m
SERIES C
Total funding: $195.5m
Company benefits
- Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
- Competitive Pay - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more
- Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
- Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
- Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours
Company HQ
Mountain View, CA
Leadership
Guru Hariharan
(Founder & CEO)Started out as a Researcher at IBM. Was Manager of Amazon Seller Services and Director and GM of Global Marketplace Experience at eBay.
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