Customer Success Manager, CommerceIQ

Advertising

$120.6-140k

This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance.

Excel

Senior and Expert level

Remote from US

Machine learning & automation platform

Open for applications

Machine learning & automation platform

501-1000 employees

B2BEnterpriseBig dataAnalyticsMachine LearningSaaSData AnalysiseCommerce

Open for applications

$120.6-140k

This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance.

Excel

Senior and Expert level

Remote from US

501-1000 employees

B2BEnterpriseBig dataAnalyticsMachine LearningSaaSData AnalysiseCommerce

Company mission

To empower brands to move from analog to algorithms.

Job

Company

Role

Who you are

This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management
Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
5+ total years of professional work experience
3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
Experience managing Amazon search marketing budgets in the multi-million dollar range
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space

What the job involves

Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Search Advertising to manage and execute advertising campaigns for our enterprise clients
The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others
You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement
Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces
Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
Analyze campaign performance data to identify trends, insights, and actionable recommendations
Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively
Collaborate with our internal teams to shape new features

Our take

CommerceIQ is an omnichannel eCommerce management platform that leverages machine learning, analytics and automation to increase user sales. By deriving and aggregating in-depth insights from sales, marketing, and competitor intelligence data, its software then generates recommendations and automates actions to fuel growth.

Having started out primarily on Amazon, where it’s now an Advertising Partner, the company has since expanded to cover Instacart, Target and Walmart. It has recorded exponential growth in recent years, boasts Kellogg’s, Nestle, Colgate and Whirlpool as customers, and has raised considerable funding.

Having joined the Unicorn club, CommerceIQ has been investing in accelerating the development of its unified retail eCommerce management platform. With the worldwide eCommerce market projected to hit $80 trillion by 2030, and CommerceIQ's position as an aid for legacy companies rather than a disruptor, further success looks increasingly likely.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

43% employee growth in 12 months

Glassdoor (3)

Company

Funding (last 2 of 4 rounds)

Mar 2022

$115m

SERIES D

Jun 2021

$60m

SERIES C

Total funding: $195.5m

Company benefits

Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
Competitive Benefits - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more
Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours

Company HQ

Mountain View, CA

Leadership

Guru Hariharan

(Founder & CEO)

Started out as a Researcher at IBM. Was Manager of Amazon Seller Services and Director and GM of Global Marketplace Experience at eBay.

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