Product Support Technician, Aroma360

Salary not provided

$18-$20 hr based on experience. Plus Bonus Potential

Excel

Salesforce

Junior and Mid level

Miami

Hours: 10am- 7pm OR 9am - 6pm

Office located in Wynwood, FL

Oil-based scenting solutions

Open for applications

Oil-based scenting solutions

201-500 employees

B2CRetailB2BLifestyleWellbeingeCommerce

Open for applications

Salary not provided

$18-$20 hr based on experience. Plus Bonus Potential

Excel

Salesforce

Junior and Mid level

Miami

Hours: 10am- 7pm OR 9am - 6pm

Office located in Wynwood, FL

201-500 employees

B2CRetailB2BLifestyleWellbeingeCommerce

Company mission

To provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.

Job

Company

Role

Who you are

Bilingual - English and Spanish both written and verbal would be a plus
Experience troubleshooting tech support questions over the phone, email, and chat
Experience working with luxury products is highly preferred!
Polished professional with outgoing phone presence
Ability to “go with the flow” and adapt to change in a fast/moving environment
Retention and escalation skills a plus!
Ability to stay calm and professional through any situation
CRM experience, Salesforce a plus!
Impeccable email etiquette
Organized tech-savvy
Working knowledge of Microsoft Outlook, Excel, Word, and Adobe

What the job involves

In this role, you will provide exceptional customer service and product support to our clients
Our products include waterless, heatless scent diffusers that are plugged into your wall as well as larger scenting machines that are installed into the customer's HVAC system
Responding to customer queries: Communicate with customers through various channels such as email, phone, or chat to answer their queries and provide product support
Troubleshooting technical issues: Analyze customer complaints and diagnose the cause of the problem. Provide solutions to resolve the issue
Providing product guidance: Educate customers on how to use a product effectively and maximize its potential
Documenting support interactions: Keep accurate records of customer support interactions, including the problem and the solution provided, to help improve the support process
Collaborating with other teams: Work with other teams such as development, quality assurance, and product management to provide feedback on product issues and suggest improvements
Perform other duties as assigned

Our take

Aroma360 is a boutique scent company that not only sells aromatic oils but also consults for companies and individuals on scent concepts and strategic implementation. As a full-service company, it has business clients such as the Ritz-Carlton, Ferrari and Atlantis Paradise Island, helping hospitality brands achieve the sensory experience they desire for their customers.

The company was smart to expand from purely retail. Although it still hosts an impressive range of home-use products such as diffusers, it has successfully combined this with sensory branding and marketing for high-end companies. In 2024, it launched Aroma360 Pro that operates in 30 countries and develops private-label scents for private and customer-facing businesses.

Aroma360’s niche in scent marketing has attracted big brands, indicating how it has tapped into an often-overlooked tool for brand marketing and customer experience. This bodes well for its future, as it continues to expand and bring scent experiences to more homes and businesses.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.6)

Company

Company benefits

Health insurance
401K

Company HQ

Wynwood Art District, Miami, FL

Leadership

Benzion Aboud

(CEO)

Also the CEO of z9 capital.

Salary benchmarks

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