Patient Service Representative, Midi Health
$18-20/hour
Virtual women’s midlife healthcare clinic
Job no longer available
Virtual women’s midlife healthcare clinic
501-1000 employees
Job no longer available
$18-20/hour
501-1000 employees
Company mission
To bring compassionate, high-quality medical care to women 35+.
Role
Who you are
- Ability to maintain a high level of professionalism and calm
- Ability to manage competing priorities
- Self-starter
- 5 years providing a high touch patient experience
- 2 years Zendesk experience
- 2 years Athena experience
- 2 years Google Workplace experience (required)
- Strong and professional verbal communication skills
- Strong and professional written communications skills
- Strong, reliable internet and quiet, distraction-free workplace
What the job involves
- Midi is seeking a Patient Care Representative to join our growing healthcare start-up. We are seeking someone who has empathy and compassion for supporting women 40+
- Answer high volume patient inbound calls
- Resolve patient concerns, including technical support and complaints
- Triage patient calls using the patient portal (athenaHealth) or Zendesk when necessary
Our take
Women’s health is widely known to be an under-researched and undervalued sector of the global health market. So there is considerable opportunity for companies and researchers to delve deeper. Focusing on menopause specifically is Midi Health, founded in 2021.
Midi Health has built an offering that includes telehealth visits, at-home testing and supplement delivery. The company looks to support women through a trying phase, tailoring its approach to individual needs rather than grouping all women into one case - like classic healthcare has tended to do.
A huge win for the company is that the program is supported by major insurance plans in America - creating accessibility for a large number of women. With a large dose of funding, Midi Health continues to scale and expand its services to more states. It achieved unicorn status in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2026
$100m
SERIES D
Oct 2025
$50m
SERIES C
Total funding: $262.9m
Company benefits
- Medical, Dental, and Vision
- 401K
- Flexible Paid Time Off
- Parental Leave
- New Hire Equipment Stipend
- Monthly Remote Work Stipend
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Joanna Strober
(Co-founder & CEO)Previously Founder and COO of Kurbo Health (acquired by WW in 2018), where they later became SVP. Co-author of Getting to 50/50.
Sharon Meers
(Co-founder & President)Co-founder and Advisor for The People. Previously, worked at Ebay first as Head of Sales and Business Development, and then as Head of Strategic Partnerships. Also Director of Capital Group | American Funds.
Jill Herzig
(Co-founder & Head of Brand Innovation)A vast background in editing within the magazine industry. Went on to become Content Officer for January AI and Senior Director, Content Innovation at WW (formerly Weight Watchers).
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