Customer Success Manager, Legion Technologies
$120-140k
+ Bonus and stock equity
More information about location
Workforce management platform
Be an early applicant
Workforce management platform
201-500 employees
Be an early applicant
$120-140k
+ Bonus and stock equity
More information about location
201-500 employees
Company mission
To use advanced technology to solve some of the biggest challenges in workforce management.
Role
Who you are
- A minimum of 5 years experience in customer-facing support or success roles
- Ideally be based on the West Coast (mountain or pacific time zones)
- History of managing complex accounts with multiple stakeholder points of contact, with high customer satisfaction
- Experience motivating customers through a process or organizational change to desired outcomes
- Experience analyzing data and synthesizing it into data-driven stories and presentations
- Understand and have experience with the workforce management (WFM) ecosystem; ideally direct exposure to WFM SaaS software
- Ability to present and position complex products persuasively, especially when engaging with executives
- A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality
- You are a true team player
- Natural relationship-builder who brings structure and best practices to complex customer environments
- Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
- Passion for AI and interest in responsible development of advanced systems
What the job involves
- As a Customer Success Manager, you will help Legion’s customers harness the potential of Intelligent Automation to improve their workforce management strategy under the mission of turning hourly jobs into good jobs. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Legion’s solutions continue delivering value. You’ll be responsible for driving growth by identifying expansion opportunities within accounts as well as driving renewal opportunities. You’ll also play a key role in shaping Legion’s product roadmap by sharing valuable customer insights with our product and engineering teams. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking
- You develop deep relationships and obsess about your customers
- You are an analytical, framework thinker with a talent for decomposing problems, generating possibilities, and driving solutions
- You are an outcome-driven engagement leader who anticipates bottlenecks and gets things done
- You are interested in joining a dynamic, entrepreneurial environment that requires adaptability and rapid reprioritization
- You are collaborative and looking for a strong team-oriented environment
- Enjoy gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Legion products
- Think strategically and execute with detail
- Have a growth mindset, strong technical acumen, and a natural ability to solve problems with a thoughtful, solutions-oriented approach
- Relationship Management:
- Serve as point person for a portfolio of multi-stakeholder, mixed industry customers, sometimes owning entire customer relationships
- Establish high levels of customer partnership and trust, demonstrating a deep understanding of their labor and workforce management strategies and desired business outcomes
- Leverage insight into customers to manage expectations and motivate them through unlocking the full potential of Legion's product
- Support customers through requests, issues, escalations, and feedback
- Advocate for your customers across Legion, representing them to all internal departments
- Engagement Management:
- Lead customers from implementation and training through to active, productive engagement with the product
- Collaborate with customers to advise on organizational/process changes required to integrate micro-testing into their overall promotional and price planning process
- Deliver the above on schedule by maintaining momentum on many workstreams with multiple stakeholders and deliverables
- Contribute to the development of best practices and internal tools/automation opportunities across the customer success lifecycle
- Own the end-to-end renewal process - conducting Executive Business Reviews, identifying expansion opportunities, managing contract negotiations, and coordinating with product teams
- Serve as the voice of the customer by identifying patterns and feeding these insights into product management roadmaps, working closely with internal teams
- Forecast, report on, and proactively mitigate retention and renewal risks
- Commitment to One Another:
- Effectively delegate tasks while managing requests among multiple customer teams
- Mentor to others on account management and educate on specific customer needs
- Motivate others and provide continuous feedback
- Product Expertise:
- Become a product expert in core Legion WFM modules
- Maintain core product expertise for end users and configuration
- Grow product knowledge through regular release training
- Communicate upcoming release themes and dates to the customer
- Experience the excitement of working at and growing with an expanding venture-backed SaaS startup where you can make a huge difference
- Be part of an exceptionally talented team that retains a significant focus on personal and professional development
- Contribute to and get recognized for a significant period of growth for the business
Our take
Legion Technologies features an AI-powered workforce management platform that optimizes labor efficiency and employee engagement. It improves decision-making and enables companies to highly customize their approach to workforce management.
Native to the cloud, the platform utilizes a machine learning solution in order to create accurate forecast demands that greatly improve organization. Granular levels of accuracy are possible with Legion Technologies, as the system continually learns, and improves, forever enhancing its approach.
The market for software such as Legion Technologies is already vast. It's predicted that the workforce management solution market will be worth over $9 billion by 2025, which means that competitors such as Skedulo, Crew, Connecteam and Utmost have arisen. In response, Legion Technologies aims to outrank its rivals by providing the most personalized solution on the market. Legion's impressive 2024 funding will go some way to achieving this, the investment being channelled into R&D and boosting its go-to-market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$50m
LATE VC
May 2024
$50m
LATE VC
Total funding: $185.5m
Company benefits
- $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
- 401k plan
- Unlimited Paid Time Off and Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch on Legion
Company HQ
Ventura, Palo Alto, CA
Leadership
Sanish Mondkar
(CEO)Engineer at Ariba Inc., working up to becoming Executive Vice President and Chief Product Officer. EVP at SAP, before founding Legion in 2015.
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