Customer Service Representative, Meridian IT
Global managed service provider
Job no longer available
Global managed service provider
21-100 employees
Job no longer available
21-100 employees
Company mission
To guide customers in transforming technology tools and resources into undeniable business value.
Role
Who you are
- Required: 0–12 months in a clerical, administrative, or office coordinator role
- Required: High attention to detail (data entry accuracy is paramount)
- Required: Strong written communication for professional email correspondence
- Preferred: Familiarity with CRM or ERP systems (e.g., NetSuite, ConnectWise, Salesforce)
What the job involves
- JOB TITLE: Customer Service Repersentitive
- REPORTS TO: Director, Customer Success
- The CSR I is a foundational, administrative role focused on the clerical execution of customer needs
- This role handles the "Business-as-Usual" (BAU) requests that keep the client-MSP relationship functioning
- They are responsible for the high-volume, repeatable tasks—such as portal updates, shipping inquiries, and basic reporting—that do not require technical troubleshooting or strategic planning
- Request Fulfillment (Non-Technical): Execute administrative service requests including password resets for non-technical portals, document retrieval (SOAs, invoices), and basic account updates
- Logistics Coordination: Provide status updates on hardware orders, tracking numbers, and shipping timelines
- Data Entry & Maintenance: Update client contact records, site addresses, and communication preferences in the CRM and ITSM tools
- Inbound Routing: Act as the "Traffic Controller" for inbound non-technical inquiries, ensuring they are documented and assigned to the correct internal department (Billing, Procurement, or Success)
- Basic Reporting: Generate and send standardized, automated reports (e.g., monthly ticket volume or asset lists) upon client request
- Success Criteria:
- Accuracy: Minimal errors in data entry or order tracking information
- Timeliness: Meets internal "Time to Acknowledge" goals for administrative requests
- Reliability: Consistently executes repeatable "Playbook" tasks without oversight
Our take
With a multitude of technologies available to help businesses manage and scale operations, it can be difficult for them to know which to invest in to maximise impact. Meridian IT provides tailored managed services for businesses, to get them the right products for extracting the most business value.
Meridian IT is a division of Meridian International, which has been a leader in enterprise technology since 1979. The company delivers a combination of cloud services, security, software, and AI as a single package, enabling it to provide solutions to almost any client problem. In addition, its technology adoption experts ensure custom delivery to match any business specifications.
Though there are other companies operating in the space, Meridian IT has a good footing which it should maintain as more businesses continue to digitise. Alongside this, its an IBM platinum partner, which means it has achieved high levels of customer satisfaction, highlighting how its solutions are regarded as transformative in its field.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
Henley-in-Arden, UK
Leadership
Andy Haley
(Managing Director)Former Group Sales & Marketing Director at CSI Limited. Previously Sales & Marketing Director at Blue Chip Limited. Has worked extensively in other Sales and Marketing roles.
Salary benchmarks
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