Customer Success Engineer, ServiceTitan
$104.5-167.6k
Salary variable with location. + Commission and equity
More information about location
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$104.5-167.6k
Salary variable with location. + Commission and equity
More information about location
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The ideal candidate learns complex software quickly, communicates technical concepts clearly to a range of audiences, and proactively manages multiple accounts and initiatives
- You’re comfortable navigating ambiguity, investigating complex problems, and wearing multiple hats as customer and project needs evolve
- 5+ years of relevant experience in customer success engineering, technical account management, solutions consulting, implementation, enterprise SaaS, or a related customer-facing technical role
- Demonstrated success managing multiple strategic accounts, technical projects, or complex customer initiatives
- Strong technical aptitude and a proven ability to quickly learn complex software platforms, configurations, workflows, and integrations
- Working knowledge of SaaS architecture, APIs, data integrations, and troubleshooting concepts; experience partnering with engineering teams is preferred
- Ability to translate business needs into technical requirements and explain complex technical concepts clearly to both technical and non-technical audiences
- Strong analytical skills, including the ability to interpret product usage data, identify trends, and turn insights into actionable recommendations
- Exceptional account and project management skills, with close attention to detail and a disciplined approach to follow-through
- A proactive mindset and the ability to anticipate roadblocks, risks, and dependencies before they affect customer outcomes
- Creative problem-solving skills and a demonstrated ability to navigate ambiguity and resolve complex challenges
- Strong written, verbal, and presentation skills, with the ability to collaborate effectively across Customer Success, Product, Engineering, and Support
- A self-starter who thrives in a fast-paced, entrepreneurial environment and adapts effectively as priorities change
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- As a Customer Success Engineer, Strategic Accounts, you’ll drive the long-term success of ServiceTitan’s largest customers, including franchise systems and select multi-location enterprise organizations. You’ll build trusted partnerships with both business and technical stakeholders, applying deep product knowledge and technical problem-solving skills to improve adoption, optimize workflows, and help customers realize measurable value from the ServiceTitan platform
- You’ll serve as a bridge between customers and ServiceTitan’s Product, Engineering, Support, and Customer Success teams. This includes translating complex business requirements into scalable technical solutions, advising customers on product configuration and integrations, and resolving issues that could affect their operational success
- Develop trusted relationships with business and technical stakeholders across strategic accounts
- Build a deep understanding of each customer’s business processes, technical environment, and strategic objectives
- Advise customers on product configuration, workflows, integrations, and technical best practices
- Lead technical discovery sessions and translate customer requirements into clear, scalable solution recommendations
- Coach and train corporate teams, franchise owners, administrators, and end users on product capabilities and best practices
- Serve as a subject matter expert on custom features, configurations, and technical solutions developed for strategic accounts
- Partner with Product and Engineering to evaluate enhancement requests, clarify technical requirements, and communicate customer impact
- Investigate complex product and workflow issues, collaborating with Support and Engineering to drive timely resolution
- Act as a technical escalation point for high-impact customer support cases
- Manage initiatives that increase product adoption, customer satisfaction, and advocacy
- Analyze product usage and engagement data to identify trends, risks, and actionable opportunities; regularly report on relevant KPIs
- Gather insights into how customers use ServiceTitan and identify the capabilities and services that provide the greatest—or least—business value
- Develop and present strategic business reviews, technical recommendations, and success plans that reinforce the value of ServiceTitan
- Maintain accurate account, contact, project, and technical-environment records to support reporting and cross-functional collaboration
- Identify opportunities to improve the customer experience through enhancements to our products, technical solutions, and internal processes
- Support the onboarding and implementation of new strategic accounts as needed, while primarily owning the long-term technical relationship
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
Share this job
View 37 more jobs at ServiceTitan