IT Support Lead, Rho
$90-130k
+ Equity
Business banking platform
Open for applications
Business banking platform
201-500 employees
Open for applications
$90-130k
+ Equity
201-500 employees
Company mission
To take the friction out of finances, and to prime their customers for success.
Role
Who you are
- 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment
- Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms
- Strong working knowledge of Google Workspace, Slack, and common SaaS administration
- Experience managing office IT infrastructure, including networking, AV, and conference room technology
- Excellent troubleshooting skills and a customer-service mindset — you make IT feel easy for your colleagues
- A clear communicator who can document processes and support non-technical teammates
- Willing and able to work on-site 5 days per week in our NYC office
What the job involves
- Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast
- This is a hands-on, in-office role based in our NYC office — ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech
- Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution
- Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding
- Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding
- Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware
- Build and document IT processes, runbooks, and self-service resources that scale as Rho grows
- Partner with Security, People, and Finance on access controls, compliance, and asset management
- Lead IT onboarding for new hires and ensure a seamless day-one experience
Our take
Rho was founded to address the growing need among small and medium-sized businesses for a unified solution to manage corporate spending and cash flow. Aiming to serve companies with 30 to 500 employees, Rho designed its platform to create seamless workflows across banking, corporate cards, and accounts payable.
The company introduced Rho AP, an accounts payable product, followed by a corporate card in partnership with Sterling Bank, enhancing its offering for businesses looking for efficiency in managing financial operations. With a clear focus on product strategy and growth, Rho has been expanding its team and integrating AI capabilities into its platform to stay ahead of the evolving fintech landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES B
Jan 2021
$15m
SERIES A
Total funding: $97.2m
Company benefits
- Medical, dental, and vision
- Commuter benefits
- Flexible work policy
- Wellness perks
Company HQ
SoHo, New York, NY
Leadership
Everett Cook
(Co-Founder & CEO)Studied International Economics at Vanderbilt, before working in Investment Banking at Deutsche Bank. They were a Senior Analyst at Taylor Woods and Atreaus Capital.
Alex Wheldon
(Co-Founder)Founded Trebax Innovations and Kanary Limited. Served as CMO of Smarkets and CPO of Lyst.
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