Head of Corporate IT & Technology Solutions, Dotdigital
2-3 days a week in office (London Bridge, London)
Omnichannel marketing automation platform
Job no longer available
Omnichannel marketing automation platform
201-500 employees
Job no longer available
2-3 days a week in office (London Bridge, London)
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- Proven senior experience leading Corporate IT / ICT in complex, multi-site/global business environments
- Demonstrable expertise in strategic IT operations, team leadership, budgeting, and vendor management
- Track record of successfully delivering transformation, standardisation, or IT modernisation projects
- Hands-on knowledge of Microsoft 365, Azure, device management, and enterprise IT operations (Windows, macOS environments, cloud networks)
- Strong business partnering, stakeholder management, and communication skills
- Deep commitment to customer service and operational excellence
- Experience managing or auditing to regulatory frameworks (ISO 27001, ITIL), and working closely with Information Security
- Experience leading and supporting remote-first, international user bases
Desirable
- Experience with M&A IT integration or complex change management
- Enterprise-scale service desk operations, ZenDesk
- Microsoft, Cisco or ITIL certifications
What the job involves
- Reports to: Chief Business Operations Manager
- We are seeking an experienced IT leader with a track record of defining and delivering IT strategies in global/multi-site organisations
- You will lead and inspire a high-performing IT team, partnering with executives and department heads
- This role combines vision and execution: evolve our IT operations, drive transformation, and champion operational excellence across our international offices
- Strategy & Leadership: Set the direction and vision for Corporate IT; champion technology’s role as an enabler of company and product strategy
- Transformation: Standardise and optimise our IT operating model and processes, leveraging best practices from enterprise environments
- Scale: Ensure IT is an innovation partner, supporting our business through growth, M&A, and organisational change
- Operations Excellence: Run a robust, user-experience focused IT helpdesk and infrastructure that delivers world-class support and meets business needs 24/7
- Business Partnership: Collaborate cross-functionally to deeply understand requirements, building IT solutions that empower our workforce and drive client success
- Lead, mentor, and develop a multinational IT team (currently 6), growing capability, culture, and business alignment
- Instil accountability for SLAs, service standards, and ongoing innovation
- Manage recruitment, coaching, and talent development for the team
- Own our global, cloud-first Corporate IT infrastructure (Microsoft 365, Azure, networking, telephony, endpoints)
- Partner with InfoSec to maintain and improve IT security practices and compliance
- Oversee all aspects of device, identity, and access management; deliver seamless user onboarding/offboarding
- Ensure the highest levels of user satisfaction by driving continual improvement and proactive support with a key focus on user experience
- Design and deliver global IT strategies, aligning technology with business goals and future needs
- Lead or sponsor IT projects—including service transitions, new tools rollouts, integration/M&A projects, or DR/BCP planning
- Introduce and embed process improvements, innovation, and automation for scale and consistency
- Direct and optimise a significant IT budget (multi-million pound scope); report, forecast, and drive ROI
- Own IT procurement, vendor selection, contract negotiations, and supplier performance management
- Oversee IT asset management, lifecycle planning, and refresh cycles
Application process
- 15min Screening Call with Team Talent
- 1 hour Head of Transformation (Biz Ops)
- 1 hour Chief Business Operations Officer
Salary benchmarks
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousand's of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Parental leave: Having a child is one of the biggest moments of your life and whether you’re a mum or dad, we understand the importance the time off work gives you to bond with your family. That’s why we offer an enhanced paternity, maternity and adoption leave policy for new parents.
- Medical cover: We offer medical insurance in all our global locations for our employees to feel reassured and offer options to look after their health and feel supported.
- Paid sick leave: When you’re unwell, you don’t want the added worry of whether you’re going to be paid for time off. That’s why we offer a company paid sick leave policy to support you when you need it.
- Dotdigital day: On top of your annual leave allowance and the holiday closedown period, we give you an extra day’s paid leave per year to use as you wish. It could be a day off on your birthday or a family birthday, a day to move house, or an opportunity to take advantage of the sunny weather!
- Share reward: Those who qualify may be granted a number of share options at no cost to themselves with the option to exercise these shares in the future.
- Wellbeing reward: Everyone has different ways of keeping themselves happy and healthy – the wellbeing reward is a flexible benefit that you can use towards an activity, hobby or membership.
- MyPossibleSelf: We recognise the importance of having on hand mental health and wellbeing support when you need it most. That is why we have a MyPossibleSelf wellbeing app membership for all Dotdigital employees.
- Wellbeing Days: As part of our continued support of employee wellbeing we want to provide you with time to support family, dependents, yourselves, and worthy causes.
- Loyalty reward: We’re proud to have employees who’ve been with the company since day dot and we believe loyalty is definitely something worth celebrating. So, for your first 5 years of service, and every additional 5 years’ service beyond that, have dinner and drinks on us.
- Specific policies to support our employees: There may be times where your personal circumstances can be challenging and mean you require some additional support from us. That is why we have internal policies on Bereavement, Babyloss, Menopause and Fertility Support to ensure you feel supported during this time.
Company HQ
London, UK
Leadership
Milan Patel
(CEO)Milan joined Dotdigital in 2007 as a Group Financial Controller, since then he has held a number of roles and moved into the role of CEO in 2016.
Tom Mullan
(CFO)Prior to joining Dotdigital in 2025, Tom was CFO at Gresham Tech for over 6 years. He was also the CFO at Fadata Group. Director of Commercial FInance (EMEA) at Guidewire Software, and Manager at Ernst & Young.
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