Head of Organizer Account Management, Vendelux

• You’ve built or managed partner, channel, or customer success programs at a Series A/B/C tech company, led a team, and thrive in commercial, operational work
• 7–10+ years in account management, partnerships, or customer success, with 3+ years managing teams — ideally in B2B SaaS
• Proven success hitting retention and expansion targets; comfortable owning your number and your team’s
• Excellent people manager and coach who can hire, develop, and retain high-performing account managers
• Strong operational mindset: building playbooks, KPIs, segmentation strategies, and scalable processes
• Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations
• Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands
• Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds

Desirable

• We’re looking for a Head of Organizer Account Management to lead and scale our event organizer partner program. This is a senior, player-coach role: you’ll manage a team of account managers while personally owning the strategic partnerships and operational excellence that keep our partners successful
• You’ll build the foundation of Vendelux’s account management function — the targets, playbooks, and health metrics that deliver predictable retention and expansion — while partnering with product, data, and commercial teams to keep organizers engaged as Vendelux scales
• Lead, coach, and develop a team of account managers; hire, onboard, and retain talent as the team scales
• Build the foundation of Vendelux’s account management function — segmentation, playbooks, and health scoring that deliver predictable outcomes across onboarding, adoption, renewals, and expansion
• Own retention, expansion, and account health for the segment; set targets, prioritize resources, and drive team accountability and results
• Coach account managers on delivering compelling business outcomes for their partners
• Lead and grow relationships with key event organizer partners, serving as a senior point of contact for strategic accounts
• Source and structure data-driven partnerships — including data exchange and technical collaborations — that support revenue growth and product expansion
• Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education
• Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities
• Identify and drive expansion — additional events, renewals, webinars, case studies, and media partnerships — partnering with Sales, Product, Data, and Marketing on go-to-market and upsell
• Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning