Sales Development Manager, Ujet
$90-110k
+ Variable compensation (negotiable based on exceptionally qualified candidates) + Stock options
AI-powered contact center solutions
Be an early applicant
AI-powered contact center solutions
201-500 employees
Be an early applicant
$90-110k
+ Variable compensation (negotiable based on exceptionally qualified candidates) + Stock options
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- This role requires a strong ability to develop and optimize processes, embed best practices, accelerate onboarding, and maximize team performance through strategic coaching and the effective use of modern sales engagement platforms and Account-Based Marketing (ABM) strategies
- If you excel at leading and coaching SDR teams in an innovative environment, are excited by AI's potential in customer interactions, and possess strong strategic and communication skills, we want to connect with you
- 3+ years of successful Sales Development experience, preferably in SaaS/technology focusing on customer experience, with strong outbound prospecting results
- 1-2+ years in an SDR Management or Team Lead role, demonstrating effective coaching, performance management, and team motivation
- Deep understanding of modern SDR best practices: strategic prospecting, multi-channel outreach (email, phone, social), value proposition development, and key metrics
- Hands-on proficiency with Sales Engagement Platforms (e.g., Outreach, Salesloft) for sequence building, automation, and analysis
- Experience with Account-Based Marketing (ABM) principles and execution
- Familiarity with Sales Intelligence tools (e.g., ZoomInfo, LinkedIn Sales Navigator)
- Excellent coaching, mentoring, and training abilities with a passion for developing SDR talent
- Exceptional communication (written/verbal), interpersonal, and presentation skills
- Strong analytical and problem-solving skills with a data-driven approach
- Proven ability to collaborate effectively across functions (Sales, Marketing, Enablement, Ops)
- Experience developing SDR processes, playbooks, or training materials
- Ability to thrive in a fast-paced, dynamic environment
- Bachelor's degree preferred
What the job involves
- As the Manager, Sales Development at UJET, you will play a pivotal role in shaping the future of customer experience. You will lead, develop, and scale a dynamic team of Sales Development Representatives (SDRs) focused on generating and cultivating high-quality sales opportunities for our Account Executives
- Recruit, onboard, and develop SDR talent, ensuring rapid productivity through robust training and goal-setting
- Coach and manage SDRs through regular 1:1s and team sessions, driving performance via clear KPIs (e.g., activities, meetings booked, pipeline generated)
- Foster a culture of continuous improvement, leading skill-building initiatives and team sessions to share best practices, refine messaging, and enhance sales techniques
- Guide strategic outbound efforts, including account prioritization, list building, intent data usage, persona-based messaging, and crafting effective outreach sequences
- Train SDRs on multi-channel engagement, including email, phone, and social selling, optimizing touchpoints across the buyer journey
- Drive effective use of sales tech platforms (e.g., Outreach/Salesloft, ZoomInfo, LinkedIn Sales Navigator, 6sense), leveraging features like A/B testing, automation, and data-driven optimizations
- Align with Marketing and Sales teams on go-to-market strategies, ABM execution, lead processes, and messaging to ensure unified efforts
- Partner with Sales Enablement to refine playbooks, templates, and SDR-specific training materials
- Identify and solve process inefficiencies, streamlining workflows and enhancing productivity through better systems and tools
- Evaluate emerging sales development technologies, making recommendations to improve team effectiveness
- Analyze and report on SDR performance metrics, providing insights to leadership to guide strategy and optimize pipeline generation
- Contribute SDR perspectives to strategic planning initiatives, staying informed on industry trends, competitor movements, and sales development best practices
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
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