Senior Sales Operations Analyst, Spotify
$83.4-119.2k
+ Equity
More information about location
Commercial music streaming service
Job no longer available
Commercial music streaming service
1001+ employees
Job no longer available
$83.4-119.2k
+ Equity
More information about location
1001+ employees
Company mission
To unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it
Role
Who you are
- You have 3+ years of digital media experience in an analytical role with a proven track record of outstanding partnerships with Sales, Support, Marketing and other cross-functional teams
- You have experience driving SMB sales operations processes and strategies for a global or multinational sales organization
- You have a solid understanding of CRM systems, such as Salesforce and the overall sales stack of tools that drive efficiency
- You have strong analytical and quantitative skills; ability to determine trends and propose solutions with a strong proficiency with spreadsheet analytical skills
- You have worked with Tableau CRM (or another BI tool) connecting to multiple data sources and creating reports and dashboards (experience with SQL preferred)
- You are a creative problem solver who thrives in a fast-paced environment
- You have excellent communication and Interpersonal skills with experience developing and presenting business and technical content to peers and other audiences
- You have excellent collaboration skills working with multiple departments and individuals to reach common solutions that serve revenue growth
- You are inquisitive and challenge the effectiveness of current processes and procedures
What the job involves
- Spotify is seeking a Senior Analyst to join our Global SMB Sales Operations team!
- The focus of the Sales Operations team is increasing business growth and performance by being the objective, trusted partner to the Sales Leadership
- As a Senior Analyst you will be responsible for the strategic planning, cross-functional collaboration and operational excellence of Spotify’s SMB team whose focus is driving revenue growth for small to medium size businesses
- This role reports into the Global Sales Ops Sr Manager and will work closely with SMB Sales Leadership, FP&A, Product and Marketing
- You will use your critical thinking and analytical skills to provide data driven insights, implement strategic initiatives and build/refine operational processes to optimize for scaled support and customer acquisition
- Implement sales planning, forecasting, and goal setting methodologies for the fast-evolving and sophisticated SMB segment of our business. This will include developing customer segmentation methodologies, revenue targets and distributed sales coverage plans
- Analyze sales, support, and marketing treatments for segments of SMB advertisers and recommend updates accordingly. Includes establishing critical metrics to guide sales behaviors and evaluate progress as well as utilizing external market intelligence and internal data to identify areas of market opportunity
- Own the SMB dataset, understand nuances, identify and implement improvements, and build visualizations to guide business decisions
- Analyze lead funnel data (i.e lead sources, sales touchpoints, conversion rates), influence tactical updates to how leads are prioritized (i.e. lead scoring and routing), and provide recommendations for growth
- Identify, drive and support project rollouts for new tools and process changes to increase the efficiency of our SMB sales teams and/or drive revenue growth. This includes developing collaborative relationships with key partners across Spotify and representing SMB or Sales Operations in cross-functional discussions and projects
- Support the Quarterly and Annual Planning & Achievement processes as they relate to sales budgets, markets analysis and quotas and any analysis for planning sessions or ad hoc requests on behalf of the sales leadership
Our take
Spotify was founded in an attempt to combat the rampant music piracy that was causing significant harm to the industry. The company has since taken music streaming mainstream and now has 180m+ paying subscribers across the world.
With features that include a highly accessible interface and a vast catalogue of artists, Spotify's strong brand has been able to maintain growth in spite of fierce competition from deep-pocketed rivals like Amazon and Apple. The company has achieved this by making smart acquisitions to move into other verticals to strengthen its offerings, especially podcasting, by acquiring Gimlet Media, Anchor and Parcast.
Spotify's future plans include rapid growth with a goal to become a one-stop destination for all digital sound, as well as AI and NFT integrations. However, high costs incurred from the acquisition of exclusive podcasts, increasing competitor strength, and weak bottom-line growth mean that the company must find a balance to maintain its position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2016
$1bn
CONVERTIBLE
Jun 2015
$526m
SERIES G
Total funding: $2.1bn
Company benefits
- Extensive learning opportunities, through our dedicated team, GreenHouse
- Flexible share incentives letting you choose how you share in our success
- Global parental leave, six months off - fully paid - for all new parents
- All The Feels, our employee assistance program and self-care hub
- Flexible public holidays, swap days off according to your values and beliefs
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Daniel Ek
(CEO & Chairman)Founded Spotify in 2006. Previously worked as an executive at Tradera, an auction company that was sold to eBay and was briefly the CEO of uTorrent.
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