Accounts Receivable Specialist, Flock
$65-75k
+ Offers Equity
Public safety operating system
Be an early applicant
Public safety operating system
1001+ employees
Be an early applicant
$65-75k
+ Offers Equity
1001+ employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- 2-5 years of experience in billing and accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently
- Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members
- Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making
- Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment
- Self-motivated and organized, with the ability to work independently while managing time effectively and maintaining structure in a fast-paced setting
- A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions
- Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers
- Proven experience with Salesforce and Zoom calls is a plus
- Proven experience with Tesorio or other collections management systems is a plus
- Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day
What the job involves
- Flock Safety is looking for an Accounts Receivable Specialist to join our team in a remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role
- This role is part of the Collections department, will be responsible for the day-to-day collections, and customer support in relation to accounts receivable activity. You will be a member of the team that drives and owns cash collections in the company
- Proactively manage collections on outstanding invoices through phone and email outreach, working toward daily, weekly, and monthly collection targets
- Maintain concise, complete, and accurate collection notes and tags to enable management to report on collection performance and objectives
- Perform customer reconciliations and analysis relating to past due balances
- Foster strong relationships with internal teams to streamline communication and problem-solving
- Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution
- Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources
- Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables
- The First 30 Days:
- Gain an understanding of the company’s products and services, customer contractual terms and payment terms
- Cross train and absorb ownership of one high-value customer to understand and resolve collection issues
- This includes developing a deep understanding of outstanding balances, proactively following up on past-due accounts, maintaining strong communication with clients, and ensuring timely payments
- Develop a strong understanding of the workflows and processes related to billing cases across all assigned categories
- The First 60 Days:
- Continue to develop a strong understanding of the collection issues and resolutions across all assigned categories
- Focus on conducting root cause analysis to identify recurring issues, resolve discrepancies efficiently, and implement proactive solutions to prevent future collection challenges
- Work toward achieving your collections targets for the month
- Focus on effectively resolving past-due accounts, reducing outstanding balances, and ensuring timely follow-ups with customers
- Begin actively building strong relationships with Territory Sales Managers (TSMs) and Customer Success Managers (CSMs) for all your assigned customer accounts
- Establishing open communication and collaboration with these key stakeholders will help ensure a seamless collections process, improve account resolution efficiency, and enhance overall customer experience
- 90 Days & Beyond:
- Maintain solid working relationships formed with TSMs and CSMs on all your customer accounts
- Prioritize identifying and implementing process improvements that streamline workflows, enhance efficiency, and drive down outstanding debt
- Gaining a comprehensive understanding of the full invoicing process
- This will include conducting thorough invoice audit checks to ensure accuracy and compliance, as well as properly identifying and resolving discrepancies by appropriately 'casing' inaccurate invoices
- Be able to provide feedback on ways we can improve
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. The company has raised strong funding to support the expansion of its manufacturing capabilities. But it has also faced a large dose of backlash from groups and individuals who are concerned about its capability for mass surveillance and the privacy of the data it collects.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(Founder & CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
Share this job
View 24 more jobs at Flock