IT Enablement Engineer, Tide
5 days a week in office
Business accounts for SMEs
Open for applications
Business accounts for SMEs
1001+ employees
Open for applications
5 days a week in office
1001+ employees
Company mission
To save businesses time and money - so they can get back to doing what they love.
Role
Who you are
- Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people
- You should possess strong technical skills, excellent customer service abilities, and the ability to work independently and as part of a team
- You have basic knowledge about Okta
- You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation
- You have knowledge about Apple devices, Mac OS and its configuration
- You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)
- Excellent customer focus and a can-do attitude and good communication skills
- You have working knowledge of the following MDM tools
- JAMF Cloud
- Microsoft Modern endpoint management tools - Intune
What the job involves
- The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology
- Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently
- We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment
- The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment
- We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions
- Reporting to the Head of IT & Infrastructure, you will be a support focused engineer and will have a background in IT System administration
- You’ll also be entrepreneurial and have the ability to work with a talented global team of engineers while demonstrating an appetite to gain good technical competency and ensuring that the highest levels of system availability, performance and security are met
- As an IT Enablement Engineer, you’ll be providing 1st/2nd line support functions for the service desk and support teams while also administering and maintaining IT cloud Infrastructure related technologies within Tide
- Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems
- Provide on-site technical support to end-users, addressing hardware & software issues promptly
- Respond to service requests and incidents in a timely and professional manner
- Maintain asset register, manage laptops, mobile devices, IT accessory inventory based on position and demand
- Responsible for user and device lifecycle management
- Manage & maintain office IT Infrastructure including switches, firewalls, wireless controllers, wireless access points, meeting rooms and VC solutions
- Managing hardware, upgrades & secure disposal
- Providing 1st/2nd line systems and application-level support to end users
- Troubleshooting problems, answering questions and providing training on IT Systems to end users
- Identifying, testing, and implementing workarounds for reported issues
- Document procedures, policies, technical instructions and security practices
Salary benchmarks
Our take
Small businesses and sole traders are still underserved by most traditional banks. Tide is solving that problem by offering speedy, affordable and effective financial services tailored to SMEs.
Since its launch, Tide has gained considerable traction among small businesses. This is largely thanks to its fast onboarding times, low fees and the diversity of products, which include a number of accountancy tools. And headed up by a former RBS, C&A and Optanus executive, it is certainly in a unique position within the financial services market.
Having built a strong user base of over 1M customers globally, with 650,000 members in the UK. Through further expansion across Europe and continual addition of 'first-of-its-kind' features, Tide is well set to secure a larger market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2023
$25m
GROWTH EQUITY VC
Jul 2021
$100m
SERIES C
Total funding: $291.3m
Company benefits
- Flexible working:A flexible working policy that allows most teams to work from home when they need to
- Family-friendly leave: We go above and beyond the statutory requirement for maternity and paternity leave
- Paid volunteering leave: You’re encouraged to take three days a year as paid volunteering leave for your chosen charity or organisation
- Holiday leave: 25 days a year of paid holiday leave, plus bank holidays
- Sabbatical leave: Take a well-deserved break and come back refreshed
- Extra unpaid leave: Extra time off is available beyond your annual leave allocation
- We keep the team fed: Breakfast, snacks and hot drinks are provided daily, along with regular morning teas and catered events
- Personal development: Personal development budget is available for each Tidean to pursue additional training related to their role
- Private health cover: Private healthcare from Vitality, that includes the ability to earn discounts and rewards for having a healthy lifestyle
- Mental wellbeing : 24/7 Employee assistance, unlimited cognitive behavioural therapy, subsidised mindfulness and relaxation app
Company HQ
City of London, London, UK
Leadership
Dr Oliver Prill
(CEO)Began their career as a Consultant at McKinsey. They also held the role of CEO at both C&A Bank and Optanus, and was COO of Kreditech Holding before joining Tide in 2018.
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