Service Delivery Manager, Trinny London
4-5 days a week in office (Chelsea, London)
Skincare & beauty
Open for applications
Skincare & beauty
201-500 employees
Open for applications
4-5 days a week in office (Chelsea, London)
201-500 employees
Company mission
To give everyone the tools they need to feel their best.
Role
Who you are
- Proven experience as a Service Delivery Manager or equivalent IT operations role, ideally within a multi-channel retail or consumer brand environment (beneficial to have familiarity with eCommerce, ERP, and CRM systems)
- Strong understanding of ITIL or similar service management frameworks
- Experience managing offshore or third-party support providers
- Customer-focused and pragmatic problem solver
- Calm under pressure, able to manage competing priorities
- Collaborative, with a continuous improvement mindset
- Empathetic leader who develops and supports their team
- Able to translate technical issues into business language
- Hands-on experience in end-user support environments (e.g., Google Workplace, Windows 10/11, endpoint management)
- Excellent communication, stakeholder management, and vendor relationship skills, experience of vendor selection, management and contract negotiation is a bonus
- Strong analytical and reporting skills for service metrics and performance trends
- Exposure to automation, AI, or digital service improvement tools
- ITIL v4 certification or similar is a bonus
- Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge
What the job involves
- We’re looking for a Service Delivery Manager to join our focused and highly skilled internal Tech team
- Reporting into our Head of Tech Enablement, you will own and coordinate the day-to-day delivery of technology operations across the business
- You will act as the critical liaison between business stakeholders, the offshore application management partner, and the internal End User Computing (EUC) team, with the primary goal of ensuring reliable, secure, and customer-focused IT services that uphold business continuity and efficiency
- Chelsea
Salary benchmarks
Our take
One half of TV’s Trinny and Susanna, Trinny Woodall made the move from on-screen to business in 2017. The result - Trinny London, a new skincare and beauty brand with a direct-to-consumer eCommerce model that’s growing fast.
One of the brand’s selling points is obviously its face - Trinny Woodall helps push the brand into the public consciousness, but it doesn’t rest on her alone. It offers a range of cream-based products within skincare and makeup - often blurring the lines between the two - in stackable containers aimed at multiple genders. As well as this, its online ‘Match2Me’ tool helps you find the right products for you.
It operates within an overcrowded market, but face recognition and a canny direct-to-consumer, online-first model has helped rapid growth in its first few years. It plans to eventually expand to provide a whole ‘bedroom and bathroom’ range.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Jul 2021
$36.1m
EARLY VC
Total funding: $36.1m
Company benefits
- Flexible Working (Truly): We trust our team know how and when they are able to work at their best. We operate core working hours as well as a hybrid working model (although we would love to see your face once or twice a week!)
- Health & Wellbeing: Access to private healthcare, GP consultations, physiotherapy, mental health treatment and an Employee Assistance Programme (to name a few) through our partnership with Vitality
- Employee Discount & Gifts: Company discount for yourself and your friends and family as well as a handful of thoughtful Trinny London surprises throughout the year
- New Starter Swag!: All new starters will receive their own bag full of Trinny London swag as well as their very own Starter Stack containing some of our best-selling makeup and skincare
- HQ Office Perks: Free snacks all day every day, post-work drinks, lunches, exercise classes. Our Jubilee Place hub really has everything you need
- Your Development: Everyone has their own training budget to access each and every year
- Family: Enhanced company pay for maternity, paternity, shared parental and adoption
- T-Party: Stack hard, play hard. We run company-wide challenges, celebrate our launches and company milestones together. We're also known to throw at least a couple of fabulous parties each year
- Time Off: Generous annual leave in addition to any bank holidays. We're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year
- Pension: You'll be enrolled onto our comprehensive relief at source pension scheme with Nest
- Cycle 2 Work: Save up to 39% on bikes and accessories while paying nothing upfront
- Rewards & Recognition: Be rewarded with additional holiday and other gifts for each year at Trinny London
- Referral Scheme: Successfully refer someone for a role at Trinny London and receive a cash bonus
Company HQ
Chelsea, London, UK
Leadership
Trinny Woodall
(CEO)Former TV presenter.
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