Product Owner, iwoca
CRM
£60-75k
+ Share options
3 days a week in office
Online loans for small businesses
Posted today
Online loans for small businesses
201-500 employees
Posted today
£60-75k
+ Share options
3 days a week in office
201-500 employees
Company mission
To fund one million small businesses.
Role
Who you are
- Proven experience as a Product Owner, in product management, or a technical role
- Delivery focused, with the ability to work autonomously and manage projects end-to-end
- Strong understanding of technical concepts to manage trade-offs and evaluate new ideas effectively
- Critical thinker with problem-solving skills to challenge assumptions and recommend innovative solutions
- Excellent communication skills, tailoring style and technical detail to suit different audiences
- A team player who balances confidence, humility, and enthusiasm
Desirable
- Experience with card products
- Familiarity with User Experience (UX) and User Interface (UI) design principles
- A strong numerical or technical background
What the job involves
- The CRM team, known internally as Backyard Gardeners (BYG), builds and owns iwoca’s proprietary platform, the central system behind our account management, credit analytics and collections
- Used daily by hundreds of super-users, it’s one of the most sophisticated tools in the business, with a direct impact on how we scale, serve customers, and drive long-term profitability
- You will work with a group of visionary back-end and front-end engineers committed to creating and enhancing the tools that empower our operational teams to deliver the exceptional service that sets us apart
- Our teams strive to deliver exceptional customer service at every customer interaction, and we need them to have the best tools for their job
- As a Product Owner in our CRM team you will improve and scale the technology that supports this, aligning product development with business goals and user needs
- You’ll gather and prioritise roadmap items, working closely with engineers and stakeholders to shape features that help teams move faster, support customers better, and scale as we grow
- You’ll collaborate with a highly capable technical team to break down complex problems, manage trade-offs, and deliver improvements that make a real difference
- By tracking outcomes and learning from each release, you’ll continuously raise the quality of our tools and the service they enable – giving you direct influence over how we support thousands of businesses every day
- You'll lead high-impact projects that shape how our teams operate and how customers experience iwoca
- Recent and upcoming examples include:
- Supporting new product launches: Set our Operations teams up for success as we launch new card products, ensuring they have fast access to the right data to deliver exceptional support from day one
- Improving customer communication: We aim to answer 90% of calls within 2 minutes and our tech needs to support that
- Lead the optimisation of our phone system (built on Twilio), focusing on improving routing logic and developing tools for our operations teams to manage calls effectively
- Scaling our backend systems: Guide the evolution of our Django-based backend as we move to microservices, increasing performance and scalability to support our growing customer base
Salary benchmarks
Our take
UK SMEs are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.
With offerings like iwoca's, gone are the days where waiting up to eight weeks for a loan decision was viable. Its simplified business loans of £1,000 - £500,000 come with no fees attached, and applying online takes no more than five minutes. The ready availability of iwoca loans gives business owners a level of certainty, so that they can make instant decisions to help their business grow.
iwoca has made a number of partnerships with other players in the business finance space, including an impressive industry-first invoice checkout integration with QuickBooks. Funding raised by the company, which is now operating at net profitability, will enable it to meet a recent surge in demand for corporate loans and offer more to larger SMB businesses. And the company has made several billion in funding available to over 100,000 businesses since launching, positioning itself as a leading European fintech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Great opportunities available to learn from both individuals through shadowing, and teams through presentations and even secondment opportunities -..."
Funding (last 2 of 7 rounds)
Aug 2019
$13.6m
GRANT
Feb 2019
$27.2m
SERIES D
Total funding: $98.4m
Company benefits
- Work where you work best: Twice a year we rent houses in places like Sicily and the French Alps where each team can work together for a week poolside. We champion flexible working in all our teams
- Invest in iwoca: We want people to be invested in iwoca's success so after six months you'll be awarded share options
- Keep yourself healthy: We offer comprehensive health insurance and cash plans. You'll also get gym discounts and we host yoga classes in the office every week
- Start (and end) your day right: Each floor of iwoca HQ has a fully stocked fridge for breakfast and every Friday we unwind with beers and wine
- Life-work balance: We know your life outside of work comes first. We offer enhanced maternity and paternity leave for new parents plus a nursery benefit. We also have unlimited unpaid leave
- Learning and development: Whether you want to learn to code, experiment with motion design, or beat cognitive biases, you'll have time and budget to invest in your professional development
Company values
- Motivated: Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into
- Smart: At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’
- Humble: We know all ideas are flawed, all code has bugs, and everyone makes mistakes - it’s how we learn. For us, being humble means you question yourself first, rather than your team
- Growth Mindset: We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Christoph Rieche
(Co-Founder & CEO)Previously spent 7 years at Goldman Sachs as a Vice President before co-founding iwoca in 2011.
Joost Versteeg
(CMO)Joost initially joined iwoca in 2017 as an Intern. Since then, they have held a number of roles, from Growth Analyst to Head of Commercial Strategy and became CMO in 2024.
People progressing
Serita joined as a Customer Onboarder, before moving into the Broker Team. Most recently they have been promoted to Partnership Manager.
Leo joined in 2018 as a Client Onboarder. Since then, they have worked in a number of roles and now serve as the Product Manager.
Jenny originally joined the Client Onboarding team and now leads the Customer Success department for the German business.
Diversity, Equity & Inclusion at iwoca
- We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.
Share this job
View 30 more jobs at iwoca