Learning Content Specialist, Utility Warehouse
12 Month Fixed Term Contract, Part Time
More information about location
2+ days a week in office (Colindale, London)
Multiservice utilities provider
Posted today
Multiservice utilities provider
1001+ employees
Posted today
More information about location
2+ days a week in office (Colindale, London)
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- We are looking for a curious and collaborative learning professional who brings a sharp sense of editorial judgement to the table
- You are someone who loves to coach colleagues informally and work out loud by sharing knowledge across teams
- Agile Working: Experience working in an agile and remote environment with a good understanding of agile ways of working, planning and organising
- Proposal Craft: Proven ability to create proposals with a clear link to a business outcome
- Practical, hands-on experience of using AI tools (such as Gemini, ChatGPT or Claude) as part of how you design and produce learning content, including the ability to write clear, structured prompts and iterate on outputs. This should include the ability to scout the AI market, evaluate software, and build business cases for new tooling
- Experience using digital authoring tools (such as Evolve) to create engaging eLearning and design tools such as Adobe, Creative Cloud or AI-assisted equivalents
- Experience in turning raw outputs into high-quality digital or facilitated learning assets
- Commercial Mindset: Ability to translate complex business objectives into practical learning solutions that move the numbers as well as working with external suppliers, experts, and AI-enabled services
What the job involves
- You will be joining the Learning Content Team, which sits within the People Capability and Engagement function. As the engine room of how we build capability at Utility Warehouse, our team works closely with internal business stakeholders and delivery colleagues to ensure learning solutions land brilliantly
- This specific 12-month maternity cover role is all about raising the ceiling on what our engine room can do by helping to embed, upscale, and accelerate our collective AI capabilities
- In this role, you will lead the charge in embedding AI-accelerated ways of working while delivering top-tier learning materials. Your mission is to leave a lasting legacy so the team remains highly self-sufficient long after your contract ends
- Content Design & Production: Develop learning proposals, build blended digital and facilitated content, and maintain our current portfolio using AI to streamline review cycles
- AI-Accelerated Processes: Use AI tools to speed up idealisation, drafting, visual design, scripting, and iteration while maintaining our strict editorial and brand standards
- Team Coaching & Legacy: Coach team members on new tools, document repeatable AI prompts or templates, and ensure a seamless, clean handover for the returning employee
- Stakeholder Partnering: Collaborate with business partners to identify capability gaps and ensure training content is flawlessly set up to land well online or in the classroom
- Market Scouting: Keep an eye on the shifting AI tech market to source software that solves specific learning issues, building clear efficiency-based business cases for procurement
- Hours: Part time - 22.5 hours per week (3 days)
Application process
- Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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