Support Engineer, Envoy
$95.4-107k
More information about location
3+ days a week in office
Flexible workplace platform
Be an early applicant
Flexible workplace platform
201-500 employees
Be an early applicant
$95.4-107k
More information about location
3+ days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- Independent: Comfortable identifying complex issues, planning solutions, and executing tasks with minimal supervision
- Collaborative: Skilled at working with diverse cross-functional teams, fostering a positive environment for knowledge-sharing
- Dedicated: Driven to provide high-quality results and committed to improving processes and outcomes
- Inquisitive: Always digging deeper into customer challenges and product behavior, with a continuous learning mindset
- 2-3 years of full-stack software development experience in Java, JavaScript, Python, or TypeScript
- 3-4 years of API-specific experience with HTTPS requests and Webhooks
- 5+ years of experience with SQL, including writing complex queries and performing advanced data manipulation
- 5+ years of general support and customer-facing experience, ideally in a technical or SaaS environment
- Demonstrated ability to scope and execute projects—from requirements gathering through resource planning, stakeholder communication, and final delivery
What the job involves
- As a Support Engineer at Envoy, your core mission is to identify and solve intricate technical challenges that our customers and support teams face
- In this role, you will take ownership of technical projects from inception to completion— scoping requirements, allocating resources, and keeping stakeholders informed on progress
- You will leverage a deep understanding of Envoy’s products and codebase (especially our Integrations and dev APIs) to troubleshoot issues, streamline processes, and improve tooling for both internal teams and external developers
- Half of your focus will be on project-related initiatives, while the other half will center on queue management and real-time customer support
- Success in this role means balancing both, driving key projects forward, and serving as a trusted technical resource and partner within Support Engineering
- Own and drive projects: Independently manage the full project lifecycle, including scoping, requirement gathering, resource allocation, and stakeholder updates
- Serve as an API expert: Become the primary go-to person for Envoy’s developer APIs—ensuring smooth deployments, writing or updating documentation, and addressing any technical escalations
- Manage inbound developer support: Triage developer inquiries, debug complex integrations, and escalate issues to Engineering teams when necessary
- Lead collaboration: Work alongside customers, developers, solutions engineers, and support staff to resolve complex challenges and continuously improve the customer experience
- Translate technical insights: Communicate complex technical issues in clear, actionable terms for leadership, bridging gaps among customers, developers, and product teams
- Drive platform stability: Collaborate with Product & Engineering to identify, prioritize, and resolve issues impacting Envoy’s developer platform
- Suggest data-driven improvements: Use metrics and feedback to propose tooling enhancements and identify underlying problems to be addressed by Engineering and other cross-functional teams
- Optimize internal tooling: Deploy and refine configurations for platforms like Intercom, Salesforce, Retool, Maestro, and Zapier to improve efficiency and streamline support workflows
- Assist with major incidents: Provide technical leadership during high-severity P0 incidents, working diligently to minimize disruption and ensure swift recovery
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organize tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the managing and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company values
- Create great experiences
- Communicate openly
- Stand out
- Pitch in
- Chose action
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Larry Gadea
(CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
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