Customer Engineer, Narvar
CA$105-120k
Plus annual bonus and equity
Customer experience platform that helps retailers inspire long-term customer loyalty
Be an early applicant
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Be an early applicant
CA$105-120k
Plus annual bonus and equity
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- Narvar is Growing! We are looking for a Customer Engineer who is passionate about helping customers, solving complex problems, and playing a pivotal role in the success of our clients
- If you have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment, we want to hear from you!
- 3-7+ years of experience working on enterprise-level software projects as a technical lead
- Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript, with proficiency in JavaScript or related languages
- Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills
- Bonus: Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics is a plus
What the job involves
- As a Customer Engineer, you will be instrumental in scoping requirements, collaborating with clients to integrate our APIs, and deploying solutions for some of our largest enterprise customers
- You will join a dedicated team of Customer Engineers and Project Managers who are committed to delivering exceptional results for our customers and making an impact on the business
- Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands
- Provide consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success
- Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications
- Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript, focusing on delivering seamless customer experiences
- Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery
- Contribute to the growth of our global Professional Services team through the creation of documentation, process improvements, and the development of internal tools and training programs
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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