Manager of Customer Onboarding, Givebutter
$150k
OTE
$120k
BASE
+ Equity
Non-profit fundraising platform
Open for applications
Non-profit fundraising platform
101-200 employees
Open for applications
$150k
OTE
$120k
BASE
+ Equity
101-200 employees
Company mission
To power the next billion changemakers.
Role
Who you are
- Are inspiring and empathetic leaders who can coach and develop others to reach their full potential
- Have a proven track record of success in customer success, implementation, or professional services in a SaaS environment
- Can balance strategic thinking with a hands-on approach to solving customer challenges
- Are passionate about helping nonprofits achieve their missions through technology
- Thrive in fast-paced, collaborative environments and can build bridges across teams to achieve common goals
- 5+ years of experience in SaaS professional services, implementation, or customer success roles
- 2+ years of people management experience, leading and coaching teams in a customer-facing capacity
- Demonstrated ability to motivate, inspire, and develop team members to deliver exceptional results
- Strong project management and organizational skills, with experience managing multiple workstreams simultaneously
- Exceptional communication, problem-solving, and relationship-building abilities
- Analytical mindset with experience using data to inform decisions, track KPIs, and identify areas for improvement
- Comfort operating at both strategic and tactical levels—rolling up your sleeves when needed
- Familiarity with nonprofit fundraising, donor engagement, or CRM platforms is a strong plus
- Experience with SaaS tools and CRMs; HubSpot experience preferred
- A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team
- So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!
What the job involves
- Givebutter is hiring a Manager of Customer Onboarding to lead, mentor, and grow a team of Implementation Managers responsible for guiding nonprofits through a seamless onboarding and adoption journey on the Givebutter platform
- In this leadership role, you’ll oversee customer implementations, coach your team to excellence, and collaborate cross-functionally to deliver an exceptional customer experience that drives fundraising success and organizational impa
- Lead, mentor, and develop a team of 6–8 Implementation Managers through regular coaching, feedback, training, and performance management
- Partner with Sales, Product, Support, and Engineering teams to ensure a smooth transition from sales handoff to customer go-live
- Drive continuous improvement by developing scalable processes, playbooks, and tools that streamline onboarding and enhance efficiency while enabling customers to achieve their fundraising outcomes with Givebutter
- Monitor team and customer performance using data-driven insights to improve key implementation metrics (e.g., activation, time to value, adoption rates, CSAT)
- Serve as an escalation point for complex customer challenges, working cross-functionally to resolve issues and maintain positive relationships
- Partner with internal stakeholders to surface customer feedback that informs product development and enhances the onboarding experience
- Contribute to strategic planning, hiring, and enablement efforts that support the long-term development and growth of the Implementation team
- Act as the strategic program manager for our Magic Migration service delivery approach, informing product development priorities and effectively guiding customers through platform transition and data migration
- Provide thought leadership in fundraising and donor engagement strategy, helping customers get the most out of the Givebutter platform
Application process
- Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics
- Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager
- Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project
- Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches
- Values Interview: A conversation with team members focused on how you align with our core values and leadership principles
- References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact
- Offer: If all goes well, we’ll move to the offer stage!
- Please note, we will have an AI note-taking tool join most of our interviews
Our take
The rise of crowdfunding has helped democratize fundraising for for-profit companies, but the infrastructure for non-profits has lagged behind. Givebutter has set out to change this, supplying a feature-rich, easy to use fundraising platform for the "changemakers of today", which has been used to raise billions of dollars for good causes.
Crucially, unlike other crowdfunding platforms, 100% of the donation typically goes to the campaign, with Givebutter making its money entirely through tips and occasional but transparent transaction fees. In 2022, the company raised capital that has been put to work developing the product to be fit for all types of fundraising.
Having already seen impressive success in certain segments, these new development efforts will help expand Givebutter's reach. For example, it launched a CRM to help it reach more small, local nonprofits, and has released the industry's first donor-advised fund (DAF) donate button, through which donors can recommend a nonprofit for a donation in just three clicks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$7m
SEED
Total funding: $7m
Company benefits
- Health Insurance: Enroll in Medical, Dental, and Vision insurance covered 100% for employees
- 401(k): We offer access to a retirement planning account for all employees, with a 3% company match
- Parental Leave: Receive 12 weeks paid parental leave for both primary and secondary caregivers
- Vacation and Holiday: Givebutter offers a Flexible PTO policy with uncapped Vacation days. Givebutter is closed for a whole week in the summer for an employee Wellness Week
- Mental Health Support: Access a free membership to Talkspace, which includes unlimited messaging and one free video per month
- Charitable giving - employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter
- Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology
- Charitable Giving: Donate up to $50/month to any verified nonprofit you wish to support on Givebutter
- Professional Development: Grow through learning and development reimbursement opportunities
Leadership
Max Friedman
(Co-Founder & CEO)Co-founded Givebutter on graduating from George Washington University in Computer Science and Finance.
Liran Cohen
(Co-Founder & CTO)Co-founded Givebutter on graduating from George Washington University with an MS in Computer Science.
Salary benchmarks
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