Client Partner, Shutterstock
Agency, Essential Accounts
$130-160k
OTE
Royalty-free media library
Be an early applicant
Royalty-free media library
1001+ employees
Be an early applicant
$130-160k
OTE
1001+ employees
Company mission
To help creative professionals from all backgrounds and businesses of all sizes produce their best work with incredible content and innovative tools, all on one platform.
Role
Who you are
- Proven ability to build and maintain strong client relationships with a focus on driving growth within medium size and mid-market accounts
- Strategic thinker with the ability to create and execute account plans that result in revenue expansion
- Strong communication skills, with a consultative approach and the ability to persuade and influence decision-makers
- Detail-oriented with strong organizational and project management skills to balance multiple accounts and priorities
- Demonstrated proficiency in using CRM systems to manage client relationships and sales pipelines effectively
- Bachelor's degree in Business, Marketing, Sales, or a related field
- A minimum of 5 years of experience in account management or a client-facing role, with a track record of successfully managing and growing medium size and mid-market accounts
- Experience in identifying and closing upsell and cross-sell opportunities within a diverse product portfolio
- Proven success in executing renewals and maintaining high levels of client retention
- Strong analytical skills to identify trends and client needs with experience in creating tailored solutions
- Proficiency in CRM and sales enablement tools is required, with Salesforce experience being highly desirable
- Prior experience working collaboratively with cross-functional teams, including sales, customer success, and product development
- Knowledge of the digital content and media industry is highly desirable
What the job involves
- The Client Partner, Agency (Essential Accounts) is focused on owning and expanding the relationships with medium size and mid-market accounts to drive business growth through upselling and cross-selling
- As the Account Owner, the Client Partner will oversee the account transition from the new business team, manage onboarding, and work continuously to understand and fulfill the evolving needs of the clients
- The goal is to expand and renew business, ensuring high customer satisfaction and loyalty
- Collaborate with the new business team to ensure a smooth handoff of new accounts, establishing a foundation for a strong ongoing relationship
- Oversee the initial onboarding process for new clients, ensuring they are fully integrated and understand how to utilize our products and services effectively
- Develop and maintain deep relationships with assigned accounts, positioning yourself as a trusted advisor and the primary point of contact for any business or support needs
- Regularly communicate Shutterstock’s value propositions to assigned accounts, highlighting opportunities for expansion and further collaboration
- Monitor product adoption rates and usage patterns, implementing strategies to increase engagement where necessary
- Develop strategic account plans and execute against them to drive product adoption, customer satisfaction, and account growth
- Continuously assess customers' evolving business needs and recommend solutions to facilitate account expansion, including identifying and executing upsell and cross-sell opportunities
- Proactively manage and nurture a pipeline of new leads within existing accounts, meticulously tracking progress and interactions within the CRM and other sales tools
- Oversee the renewal process for assigned accounts, ensuring a high retention rate by demonstrating ongoing value
- Address any customer inquiries, issues, or escalations promptly, ensuring a high level of customer service and satisfaction
- Perform ad hoc administrative functions as necessary, such as processing invoices and handling account documentation
Our take
Shutterstock is a global leader in licensed images, videos, and music, serving creative professionals like designers, filmmakers, and marketers. Content creators upload their work, which is then used by businesses and media organizations in various projects. It's a two-sided marketplace that fuels creativity worldwide.
Shutterstock offers a variety of plans for individuals, teams, and enterprise customers as well as creative editing and collaboration capabilities. Their aim is to build sophisticated tools to help the world experience images and videos in a more beautiful way - they believe that the harmonious union of design and technology can influence global communication.
Shutterstock's brand portfolio includes Bigstock, Offset, PremiumBeat, Rex Features, and Shutterstock Custom, adding hundreds of thousands of images weekly. More recently it introduced generative AI and fairly licenses artists' work for their AI-generated content, unlike competitors. This ethical approach bodes well for the company, positioning it well for future growth and innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Flexibility: Shutterstock operates in a Hybrid model that is centered around flexibility and enabling collaboration, innovation, and accountability no matter where we are
- Connection: Whether virtual or in person, we make sure there are plenty of opportunities and events to connect and have fun
- Recognition: We never miss an opportunity to celebrate our achievements and recognize great work through our global recognition program
- Empowerment: We offer generous and competitive compensation packages, PTO, wellness initiatives, on-and-off working hours, tuition reimbursement, and an employee referral bonus
- Growth: Your development is top of mind. Our SkillUP Program enables you to take ownership of your personal development through virtual learning offerings, and we are constantly adding to the platform to meet your changing needs
- Belonging: Our goal is to build a workforce that is, at all levels, representative of the diverse global community we serve and where all employees can come to work as their authentic selves
Company HQ
Midtown South, New York, NY
Leadership
Jon Oringer
(Executive Chairman)Previously Board Member at Partnership for New York City for 6 years and Founder, CEO at SurfSecret Software for 5 years.
Salary benchmarks
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