Partner Success Manager, AirGarage
Parking management solution
Open for applications
Parking management solution
21-100 employees
Open for applications
21-100 employees
Company mission
To rethink the 30% of downtown city real estate dedicated to parking.
Role
Who you are
- 3-5+ years of experience in operations, consulting, customer success or account management role, preferably in a SaaS, Real Estate, or other technology company
- Proven track record of managing and growing SMB, Mid-Market, or Enterprise customer accounts
- To be a self starter with strong problem-solving skills and the ability to think strategically about customer needs and solutions. You will need to be thinking constantly about how to solve customer problems and how we can improve
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers at all levels
- Top-tier organization ability so that no customer request ever slips through the cracks
- Experience working with cross-functional teams, including sales, product, and engineering
- A proactive, customer-obsessed mindset with a focus on delivering exceptional customer experiences
- People skills that enable you to quickly adapt your style based on the customer you are working with. Our customers range from individual land lords with a single parking facility in the rural midwest to real estate private equity firms with multi-billion dollar portfolios across the USA. Each customer requires a different communication style
What the job involves
- As a Customer (Partner) Success Manager, you will be responsible for owning relationships with a portfolio of parking facility owners and the tenants of their facilities
- At a high level, the primary functions of the role can be broken down into 3 categories:
- Lead the onboarding process for every new customer to ensure the transition to AirGarage is seamless - both for the property owner and for the drivers/tenants that use the parking facility
- Manage the day to day relationship with facility owners, tenants, retailers, and drivers that use the parking facilities in order to ensure a successful long term relationship
- Work closely with your regional General Manager and the rest of the operations team to make sure customer needs are met and our facilities are running smoothly
- This is an individual contributor position. The Customer Success Manager will also be required to work cross-functionally with our Product, Sales, Data, & Field Operations teams
- There may be occasional travel to meet with customers or to assist with launch day activities, but it will not exceed more than 5% of your time (unless you prefer to travel more often!)
- Build and maintain strong relationships with our customers, acting as their primary point of contact and trusted advisor
- Understand customers' business objectives and help them leverage our solutions to achieve these goals. Some of our customers are focused on maximizing their revenue, others just want to keep their tenants happy, you will need to figure out what is most important to each customer and determine how to help them achieve their goals
- Manage the handoff from the sales team to the operations team when a new parking lot owner signs up with AirGarage. You will be their guide as they get used to working with us and you will be responsible for ensuring they never feel lost throughout the onboarding process
- Proactively monitor customer health and consistently engage with customers to ensure their success and satisfaction
- Develop and deliver Quarterly Business Reviews to customers, showcasing the value and impact AirGarage is driving for them
- Gather customer feedback and insights to inform product development and improvement - many of the ideas for features we’ve built came directly from our customer success team’s conversations with our Customers
- Triage partner requests and work with the relevant teams (engineering, operations, sales) to ensure that we address their needs in a timely fashion
- Proactively keep our partners informed of issues that arise in their parking facilities
- Respond in a timely fashion to every customer inquiry. We strive to respond to phone calls, texts, and emails at the very latest same day to at least acknowledge that we are working on answering their question or concern
- Help partners troubleshoot product related bugs or operational concerns. Many of our customers are not digital natives and you will often need to investigative to get to the root of the problem with them
- Keep an eye out for opportunities for us to expand our existing partnerships with customers when and where appropriate
Our take
The parking industry has long adhered to traditional practices, relying on attendants and disparate payment and management systems. However, AirGarage is changing the landscape by providing software and management services to parking lot and garage owners. With its all-encompassing approach spanning from signage installation to payment handling and even parking enforcement.
One of AirGarage's key innovations is its revenue-sharing model, offering property owners a favorable 70-30 split and full transparency on earnings. This approach addresses the longstanding issue of parking managers reaping their share of revenue, leading property owners with just a fraction of the income generated by their spaces. With over 200 locations across 30 states under its management, AirGarage has become a pivotal player in reshaping the parking industry.
In 2021 the company closed its Series A funding round. That capital injection has gone towards expanding its software and services, catering not only to personal vehicle parking but also accommodating food trucks and cloud kitchens in need of parking and storage solutions. The future looks promising for AirGarage as it continues to modernize and streamline an industry ripe for technological transformation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company HQ
The Castro, San Francisco, CA
Leadership
Jonathon Barkl
(CEO)Before co-founding AirGarage, they earned a Bachelor of Science Degree in Physics and Economics from Arizona State University. During their time at University, they held a role of Research Scholar at NASA.
Scott Fitsimones
(CTO)Alongside co-founding AirGarage, they are also the Founder of CityDAO. Previously held Engineering Internships at Facebook and CERN.
Chelsea Border
(CDO)Prior to co-founding AirGarage, they earned a Bachelor's Degree in Business Data Analytics from Arizona State University.
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