Oversight Risk Manager, Lloyds
Customer Communications & Financial Promotions
£65.4-72.7k
+ An annual performance-related bonus & Share schemes including free shares
2+ days a week in office
Retail and commercial bank
Open for applications
Retail and commercial bank
1001+ employees
Open for applications
£65.4-72.7k
+ An annual performance-related bonus & Share schemes including free shares
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- We are looking for candidates who are innovative and transformational who love proactively working with the business
- The perfect candidate will have experience in this risk specialism but, that perfect candidate may not exist so if you a strong risk manager with experience of providing compliance and policy advice or have strong second-line compliance or legal experience then we would love to hear from you. Don’t discount yourself if you don’t meet all the criteria
- Experience of working in a second-line compliance or legal environment
- Knowledge of Financial Promotion rules, advertising standards and the Consumer Duty Sourcebook with the ability to provide challenge and advice and with the ability to present clear and practical examples of application of these regulations in an increasing digital and agile world
- Knowledge of CMA rules and guidance, specifically around the Retail Banking Order, including interpretation and traceability, regulatory engagement, and delivery of compliance advice
What the job involves
- We’re on an exciting journey and there couldn’t be a better time to join us. We’ve put in place a fresh operating model for Non-Financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face
- We changed how we approach risk management, and in second line we created a team of risk specialists within ‘Customer & Product’ to support the Group in how it manages its conduct risks so that we deliver great customer outcomes
- We’re looking for an individual to join a second-line team of compliance risk specialists that will support and challenge the Group in adhering with regulatory requirements in relation to financial promotions, as well as a centre of excellence for compliance advice for Competition and Markets Authority rules and guidance
- Responsible for defining, developing and implementing a clear and comprehensive risk appetite that outlines risk tolerances and risk limits, defining guardrails and control objectives
- Providing regulatory advice to first-line (particularly the first-line CMA and Financial Promotions teams) and supporting with regulatory engagement
- Change Oversight of material/significant projects and associated execution/delivery risks
- Oversight and challenge of risk data
- Rectification/Remediation oversight – ensuring timely action taken to address control weaknesses and customer detriment
- Deep dives into specific problems, making and agreeing recommendations for improvement
- Writing reports which are succinct and impactful
- Staying abreast of external environment and regulatory developments and Inputting to regulatory consultations and supporting first-line CMA and Financial Promotions teams to introduce vital changes
- Working across the broader Compliance, Conduct & Operational Risk team collaborating to achieve strategic priorities for the function
- Continuously monitor the risk landscape for changes to existing risks and identification of new, emerging risks
- Whilst working at pace, juggling multiple activities concurrently and being responsible for proactively developing self and supporting others across the team
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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