Technical Support Engineer, SevenRooms
Hospitality guest experience platform
Be an early applicant
Hospitality guest experience platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help empower hospitality operators everywhere.
Role
Who you are
- 3+ years of experience in a technical support role; B2B and/or SaaS experience preferred
- Must have solid understanding of Javascript
- Knowledge and experience in APIs required
- Payment-focused technical support experience a plus
- Experience in some of the following: JSON, HTML, Python, including the ability to inspect and diagnose issues in web applications, mobile and data-intensive applications
- Experience using Zendesk, Jira, and Salesforce a plus
- A commitment to providing extraordinary customer experiences and the tenacity to drive issues to resolution
- Experience authoring and administering documents for training and knowledge bases
- Strong analytical, problem-solving ability paired with strong organizational skills
- Excellent verbal and written communication
What the job involves
- SevenRooms is hiring a remote Technical Support Engineer to manage and solve client support cases
- Reporting directly to the Senior Director of Engineering, you will leverage technology and software to solve problems and maximize productivity and efficiency for our clients
- The 7R Technology organization is committed to building products that help restaurants create magical experiences every day
- We are a small, but rapidly growing team of engineers, scientists and builders who are on a mission to fundamentally transform the hospitality industry
- Our engineers are guided by the following core values that help us stay connected and shipping often: Ownership, Customer Obsession, Collaborate & Be Transparent, Measure & Monitor, Be Creative and finally Be Yourself
- Product Support: Manage client support cases on a daily basis, and document customer interactions and resolutions in Zendesk
- Support clients on payments cases, from investigation to resolution. Own our Payment Processor knowledge, contributing to organization overall readiness
- Partner Cross-Functionally: Partner with internal teams including Product, Engineering, Sales, and Customer Success to identify and resolve Tier 2 product, feature, and integration issues; provide customer feedback and insights to inform product roadmap
- Quality Assurance: Perform detailed QA of application and customer environment issues
- Documentation: Become a SevenRooms product expert, and contribute to our technical knowledge base and support documentation
- Technical Aptitude: Assist with coding and producing out-of-box and custom client projects
- Identify Solutions: Research, diagnose, troubleshoot and identify solutions to resolve system issues
Salary benchmarks
Our take
SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.
The company serves over 11,000 operators, including major clients like MGM, Wynn, and Marriott, and powers 80% of Las Vegas's major hotels and restaurants/. The platform helps restaurants increase repeat booking and collect guest feedback, offering personalized marketing and improving customer experience.
As more businesses embrace technology, SevenRooms is positioned for even more success. Its focus on building personalized guest relationships and offering data-driven insights make it a key player in shaping the future of the hospitality industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$50m
SERIES B
Oct 2018
$5.1m
EARLY VC
Total funding: $71.5m
Company benefits
- 401(k) & Retirement Plans: Helping you prepare for your future
- Medical, Dental & Vision Insurance: Multiple plans to fit your unique needs
- Flex Hours & Remote Work: Your own schedule, on your own terms
- Stock Options: Have a stake in our growing business
- Paid Parental Leave: Time off to grow and support your family
- Learning & Growth: Providing support and programming to give you room to grow
- Unlimited Vacation: Take the time you need for some R&R
- Fresh Start: Your first two weeks of employment as paid time off
- Roomies Choice: A monthly stipend giving you choice to invest in yourself
- Tenure Experiences: Milstone awards to recognize your time and deidcation
Company HQ
Rose Hill, New York, NY
Leadership
Joel Montaniel
(CEO)Joel started their career as a Credit Suisse Analyst, before spending 7 months at C&K Properties and 2 years at LivePerson. They left their position as Chief of Staff in July 2011 to co-found SevenRooms, serving as CEO since.
Allison Page
(CPO)Began their career in Investment Banking at Credit Suisse before joining Hodes Weill & Associates. They hold a bachelor’s degree in Finance & Real Estate from The Wharton School.
Kinesh Patel
(CTO)Received a B.S. in Electrical/Computer Engineering from the University of Texas at Austin, and an MBA in Finance and Strategy from the New York University Leonard N. Stern School of Business. Team Lead, Scientific Computing at ExxonMobil.
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