Product Manager, Klaviyo
Reporting & Analytics
$112-168k
3+ days a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$112-168k
3+ days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 4+ years of product management experience
- Enjoys working on analytical problem spaces
- Preferred experience working on reporting & analytics products
- Are passionate about Product as a craft, and love building amazing B2B SaaS products
- Resourceful and flexible when faced with greenfield opportunities
- Track record of owning products and delivering impact with quantifiable measures of success
What the job involves
- Product Managers at Klaviyo have mastered the craft of Product Management
- They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes
- At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential
- The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers
- The Catalog Insights Team’s mission is to answer these questions and more, arming Klaviyo customers with the data they need to drive sustainable business growth through efficient and effective product placement
- Beyond analytical views, this team is also highly focused on actionability: finding creative ways for customers to go from catalog insight to revenue-driving marketing action in a matter of clicks
- This is a new team at Klaviyo with greenfield potential to drive impact for our customers and the greater company
- As the Product Manager for our Catalog Insights team, your mission is to revolutionize the way businesses understand and take action around customer purchasing patterns at the SKU and category level
- In this role, you will be responsible for meaningfully advancing our Catalog Insights product area, a cornerstone in Klaviyo’s newer advanced analytics offering
- You will spearhead team vision and strategy, stemming from an understanding of core customer needs, then translate those needs onto a roadmap that will rapidly mature this emerging area to accelerate business impact
- The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a steadfast focus on driving the results we target
- We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Product Managers at Klaviyo spend a significant amount of time interacting with customers, internal or external. At Klaviyo, knowledge about our customers is power
- Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly
- Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators
- Manage and evangelize a roadmap - You will prioritize all potential projects for your product area—after synthesizing customer feedback, business context, competitive or market context, and any other relevant inputs—and focus on those with the largest impact
- You will evangelize your work through effective storytelling, collaborating with all teams within the company and all parties outside of the company to be most effective in your role
- Translate complex problems into elegant solutions - You will define the customer problems we need to solve, who we are solving them for, and what it means to solve those problems
- You will explore all angles of a problem space to ensure we move iteratively in the right direction, writing clear and comprehensive requirements artifacts in collaboration with your team to guide new work forward
- Ship features - You will get value into customer hands
- For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day
- You will work agilely, but also sweat the details
- You are passionate about making sure that every experience is understood, anticipated, and optimized for desired usage and adoption outcomes
- Learn - You will be a voracious learner
- A lack of experience or knowledge around a challenge is an invitation to dive deep and become an expert in that area
- You should love learning and tackling new challenges
- In your first 30 days, you will get acclimated to Klaviyo and our product:
- During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product
- Spend time in Support, helping customers work through issues. There’s no better way to get a holistic understanding of the product, and to get to know our customers
- Be introduced to everyone you will need to know in order to be successful in your role
- In your first 60 days, you will become a valuable member of the team:
- Take ownership of a key area of the product, and become the go-to expert for that area
- Have a quick impact by spec’ing and building your first product features
- In your first 90 days, you will continue to increase your influence:
- Formulate or help refine the strategy and roadmap for your product area
- Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly
- Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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