Client Success Director, Empathy
$130-150k
+ Variable + Equity
Grieving support platform
Open for applications
Grieving support platform
101-200 employees
Open for applications
$130-150k
+ Variable + Equity
101-200 employees
Company mission
To make care as practical as it is compassionate - partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics and empowers families to move forward with clarity and resilience.
Role
Who you are
- 6+ years of professional experience working with strategic/enterprise customers/clients in either account management, client/customer success, or consulting
- Experience overseeing the entire client lifecycle post-sale (implementation, adoption, renewals, and upsells)
- Exceptional organizational skills and attention to detail
- Thrive in a fast-paced and ambiguous environment
- Strong analytical and problem-solving skills; ability to understand data and present information to clients
- Tremendous interpersonal skills and communication skills; building relationships with ease and communicating effectively (verbal, written, and presentation)
Desirable
- Experience at a high-growth, early-stage startup
- Experience in the B2B2C vendor space
- Strong track record of high client satisfaction ratings and proven renewal success
- Familiarity with Salesforce (or other CRM) and Slack
What the job involves
- The Client Success Director will be resourceful and process-oriented, focusing on supporting a portfolio of highly strategic enterprise clients
- Support Empathy’s new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience
- Oversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals
- Provide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product
- Manage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate
- Leverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving client KPIs
Our take
Grieving for a loved one is one of the most challenging things many people have to do in their life. Amongst the emotional strains of loss, losing someone often comes with an extreme amount of financial, legal and administrative responsibility. Empathy is a platform offering holistic support to families navigating the complexities of loss.
Founded in 2020, the platform and mobile app blends human care with innovative technology to address the multifaceted challenges of grief, estate settlement, benefits and probate. What sets Empathy apart is this comprehensive approach, providing personalised guidance, emotional grief resources, and practical tools through partnerships with employers and life insurers.
A recent round of funding underscores the company’s growing impact, with support from prominent investors and industry leaders. Empathy's success lies in its ability to fill a critical gap in traditional support systems, offering compassionate care that goes beyond financial assistance, and providing invaluable support during life's most difficult moments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2025
$72m
SERIES C
Mar 2024
$47m
SERIES B
Total funding: $162m
Company benefits
- Premium Healthcare - Medical insurance with an option for $0 deductible & monthly payment, plus vision and dental benefits
- Paid Time Off - Four weeks of paid vacation time, in addition to federal holidays and paid sick leave
- Parental Leave - Paid leave for new and expecting parents with flexible extension and return to office options
- Bereavement Care - Flexible leave and premium access to the Empathy platform for employees, friends, and family dealing with loss
- Financial Wellness - Company-sponsored 401(k) retirement plans with up to 4% employer match for US employees
- Stock Options - Competitive equity offerings for all employees to share in the success of the company
Company HQ
Flatiron District, New York, NY
Leadership
Ron Gura
(Co-Founder & CEO)Previously worked as SVP of Product for WeWork and Product Director/GM for eBay. Also Co-founded The Gifts Project (Acq. by eBay).
Yonatan (Yon) Bergman
(Co-Funder & CTO)Previously the VP of Engineering (Mobile Engineering Manager) of PayPal, and Engineering Manager at eBay.
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