Product Support Engineer, Workiva

Spanish or Portuguese fluency required

Salary not provided

Salary range in the US: $25.00 - $43.00. + Annual discretionary bonus and RSUs

SQL

Zendesk

Junior and Mid level

Remote from US

10% travel expected

Software for sustainability, GRC & financial reporting

Job no longer available

Software for sustainability, GRC & financial reporting

1001+ employees

B2BEnterpriseComplianceAnalyticsData AnalysisCloud Computing

Job no longer available

Salary not provided

Salary range in the US: $25.00 - $43.00. + Annual discretionary bonus and RSUs

SQL

Zendesk

Junior and Mid level

Remote from US

10% travel expected

1001+ employees

B2BEnterpriseComplianceAnalyticsData AnalysisCloud Computing

Company mission

To power transparent reporting for a better world.

Job

Company

Role

Who you are

Typically requires a minimum of 2 years of Product Support experience with a Bachelor’s degree
Customer service experience
Fluent in Spanish OR Portuguese

Desirable

Previous experience supporting a SaaS platform
Familiarity in Zendesk
Knowledge of SQL
SQL Certification preferred, but not required
Ability to multitask and manage changing priorities
Proficiency in Google Drive, Microsoft Office Suite, OneCloud

What the job involves

The Product Support Engineer (PSE) serves as the primary problem solver for our Workiva and data platform users
Through phone, chat, or tickets, the PSE will assist customers in navigating technical and functional challenges for Workiva’s Governance, Risk, and Compliance (GRC) solutions
They not only troubleshoot and research solutions, but also guide users step by step, ensuring customers maximize our platforms at Workiva
Provide technical and product support to customers through phone, live chat, and email
Manage customer inquiries within expected time frames and escalate complex technical issues as needed
Troubleshoot customer issues using application knowledge, experience, and self-guided research
Investigate and research customer tickets to provide solutions and recommendations
Collaborate with Customer Success, Professional Services, Software Support Engineers and all support tiers to resolve problems
Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability

Our take

For large-scale businesses, collecting and sharing data can be a complex and challenging process. Workiva solves this problem with its AI-powered data platform.

Workiva is one of the biggest players in the market, serving around 75% of Fortune 500 companies, including Google and Delta. Workiva's controlled, secure and audit-ready platform has maintained a clear edge over much of its competition.

Workiva's quality product and its commitment to transparency has made it a firm favourite with companies around the world. If it can maintain this, it stands to consolidate its impressive growth even further in the coming years.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

5% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 4 rounds)

Oct 2014

$0.7m

EARLY VC

Dec 2012

$30.7m

SERIES C

Total funding: $46.9m

Company HQ

Ames, IA

Leadership

Julie Iskow

(CEO)

Julie joined Workiva in 2019 sa COO/President and became CEO in 2023. Previously, she served as the CTO at Medidate Solutions and as the CIO at WageWorks.

David Haila

(CTO)

David has been at Workiva since 2009, joining the team as a Senior Software Engineer. Since then, he has held a number of roles and became CTO in 2023.

Jill Klindt

(CFO & EVP)

Jill has been at Workiva since 2008, joining as a Controller before holding a number of roles and becoming CFO & EVP in 2023. Previously, she held Financial roles at Financial Intelligence, Wells Fargo Financial, CitiMortgage, and Principal Financial Group.

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