Senior Project Manager, Clover Health
EHR User Integrations
$130-160k
+ Performance-based bonus program + Employee Stock Purchase Plan
Medicare provider
Open for applications
Medicare provider
501-1000 employees
Open for applications
$130-160k
+ Performance-based bonus program + Employee Stock Purchase Plan
501-1000 employees
Company mission
To improve the quality of life of our members and physicians by reducing doctor-insurer friction and increasing visibility into the health of each patient, leading to improved care.
Role
Who you are
- The ideal candidate will be an expert in project management, understand EHR application integrations, be capable of click-ops level technical work, and have a passion for fostering successful user relationships
- You have a minimum of 5+ years of experience in technical project management
- You have a minimum of 3+ years of experience working with EHR integrations
- You are an expert in project management processes
- You are technical enough to troubleshoot and complete a web-based EHR integration autonomously
What the job involves
- We are hiring a Senior Project Manager, EHR User Integrations for the Counterpart Assistant team
- You will be a critical team member, helping onboard new users with EHR integrations and upgrading existing users to our latest integrated experiences
- You will manage the end-to-end project lifecycle, serve as the primary point of contact for our users, and coordinate and execute technical integration details
- In this role, you will be accountable for user EHR integrations and collaborate across the entire organization to ensure success
- Partner cross-functionally with nearly every department to support successful integrations
- Develop end-to-end project plans and playbooks for each of our EHR integrations, as well as monitor, track, and coordinate multiple simultaneous projects across our customer base
- Quantify the progress and quality of our integration implementation program; if you cannot measure it, you cannot demonstrate how you have improved it
- Be accountable for the outcomes of integration implementation programs, finding solutions to problems and enabling successful implementations
- Use your technical abilities to monitor and address issues as they arise during integrations, ensuring users have seamless integration experiences
- Over the first 90 days, you will hit the ground running. We are actively engaged in integrations, and you will shadow and participate in those integrations to learn the process
- The goal of the first 90 days is to understand the various elements of the integration process (user coordination, identifying key stakeholders in practices, learning the integration process for a user, understanding the dynamics of our internal user management platform) and create the playbook for subsequent integration phases
- Within the first 6 months, success will be measured by upgrading a significant portion of our existing users to our latest EHR integrated experiences. This will be managed as a project across our MSO and with our Provider Success Associates, ultimately improving the user experience
- Over time, performance will be measured based on the consistency, speed, and on-target delivery of our customer integrations. As we onboard new customers with various EHRs in their networks, you will be accountable for working within the timelines of those integrations and ensuring a smooth go-live process for each user
Our take
Clover Health is a medical insurance company operating as a Preferred Provider Orgaization for Medicare Advantage, the Medicare plan for elderly American citizens. It aims to reduce the doctor-insurer friction to increase visibility into the health of patients.
Through its approach, Clover's physicians are able to focus on people, rather than paperwork. It has a patient-centered analytics and dedicated care management team, and thus is able to rapidly identify potential healthcare risks to provide preventative care. This helps to provide a more sophisticated level of care than existing providers, even if its market share is relatively slim compared to competitors like UnitedHealthcare and Humana.
Over the years it has performed well in a rapidly growing market, but in 2021 ran into issues with profitability in the market due to inefficient costings, an issue it is steadily nipping in the bud in 2023. However, the number of elderly Americans has doubled over the past 25 years, and the market is expected to do the same between now and 2025. This upward trend brings hope of revitalising the growth and strong financial performance Clover has seen in recent years, especially as it focuses more on profitability through 2023.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2019
$500m
SERIES E
May 2017
$130m
SERIES D
Total funding: $925m
Company benefits
- Paid parental leave and a life insurance policy
- Commuter benefit program
- 2 paid volunteer days for an organization of your choice
- 401(k) contributions
- Home office reimbursement for full-time employees
- 18 paid vacation days, 9 paid sick days, 10 company holidays, and a floating holiday
- Medical, dental, and vision plans; healthcare and dependent care FSA as well as a health and wellness benefit
Company HQ
Downtown, Nashville, TN
Leadership
Vivek Garipalli
(CEO & Board Member)They started out in Healthcare Investment Banking with Credit Suisse before joining the Blackstone Group. They also worked in Private Equity at J.P. Morgan, and co-founded Ensemble Health Partners and CarePoint Health System.
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